ControlPoint 8.7 - Administration Guide

Troubleshooting the ControlPoint Application Interface

Recent Change Does Not Show Up in the SharePoint Hierarchy

Issue

During your current ControlPoint session, an action you performed (such as a Delete Site, Set User Permissions, or Add User to Group) isn't reflected in the SharePoint Hierarchy.

Possible Resolution

·Try Refreshing the SharePoint Hierarchy.

OR

·If a site collection has been added or deleted and the ControlPoint Application Administrator has configured the application to load site collections from a server-side cache, you may try refreshing this cache.

Remote Farms Do Not Display in SharePoint Hierarchy

Issue

In a multi-farm environment, only the home farm displays in the SharePoint Hierarchy.

Possible Reasons

·The ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to 1 (Display Home Farm Only).

OR

·The multi-farm environment includes different editions of ControlPoint installed (Standard, Non-Standard, and/or ControlPoint Online), and remote farm display is not supported for the edition selected as the home farm.

Solutions

·Make sure the ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to either 2 (Display home farm expanded and remote farm(s) collapsed) or 3 (Display all farms collapsed).

·If the environment includes different editions of ControlPoint, make sure the home farm is an edition that supports remote farm display, using the guidelines in the following table.

NOTE:  Regardless of whether or not all farms display in the SharePoint Hierarchy, you will always be able to change the active farm by selecting from the Available Farms drop-down.

Site Collections Display as "Inaccessible"

Issue

Site Collections display in the SharePoint Hierarchy followed by the text Inaccessible.

Reason

When a Content Database is added to a Web application, the ControlPoint Service Account must be granted access to it.

Solution

The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).