Issue
All of the sites beneath a Web application in the SharePoint Hierarchy are grayed-out and are labeled "Locked."
Possible Reason
You added one or more content database to an existing Web application, but the ControlPoint Service Account was not granted access to it.
Resolution
The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).
Issue
When you launch ControlPoint from a server for which IE Enhanced Security Configuration (IE ESC) is turned on and you are using Internet Explorer 10 or 11 as your browser, the application fails to launch properly .
Resolution
In the Server Manager, make sure IE Enhanced Security Configuration (IE ESC) is off.
Issue
When you expand a Web application or site collection in the SharePoint Hierarchy, the number of child objects you see is fewer than the number that appears in parentheses.
Reason
ControlPoint is security-trimmed to enforce SharePoint permissions. The number in parentheses beside an object represents all child objects. However, the objects that you actually sees depends on your SharePoint permissions. See ControlPoint Security in the ControlPoint User's Guide.
Issue
When a Web application in the SharePoint Hierarchy is expanded, it takes an exceptionally long time for site collections to load
Possible Reason
When a Web application is first expanded, ControlPoint must both load the site collections and build the folders into which they are grouped (based on the value specified for the ControlPoint Configuration Setting Maximum Number of Objects to Display Before Foldering (NAVCAP). If the Web application has an extremely large number of site collections (for example, thousands of MySites), this process can be time-consuming.
Resolution
The ControlPoint Application Administrator can increase the amount of time that foldered objects in the SharePoint Hierarchy remain in cache.
If the time that takes for site collections to load is unacceptably slow, ControlPoint Application Administrator can configure the application to pre-load site collections from a server-side cache .
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