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Enterprise Reporter 3.5.1 - Configuration Manager User Guide

Product Overview Configuring the Configuration Manager
Starting the Configuration Manager Finding answers and getting help Overview of Enterprise Reporter Communications and Credentials Required Using the Credential Manager Setting Up Your First Collection Computers (Nodes) Modifying Your Deployment Configuring Global Settings Customizing the Configuration Manager View
Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery (Name) Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your on-premises discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your cloud discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Restoring a connection to the Enterprise Reporter Server

There are a number of reasons why a Enterprise Reporter server may be down. When a console loses its connection to the server, it becomes unusable and must be restarted. All users connected to the Enterprise Reporter server are affected. You should check the following connections:

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Ensure that the computer hosting the server is turned on and running properly.
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Ensure that the Enterprise Reporter server service is running. If necessary, restart it using the Services console.
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Ensure that you can reach the host computer over your network.
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Ensure that the server host computer meets the minimum system requirements.

If the server has gone down and been restored since you last logged in, then the next time you connect, you will be informed that the server went down. If you are the main Enterprise Reporter administrator, this allows you to be aware that your server has had issues. Intermittent failures over time may be due to instability in your network, problems on the server’s host computer, or your SQL Server deployment.

Restoring a connection to the Enterprise Reporter database

If your server has lost its connection to the database, you can still open a console and connect to the server, but functionality will be limited. You will be unable to create discoveries, run reports or modify your configuration. Ensure that the SQL Server hosting the Enterprise Reporter database is running, and that the server can access it.

The Report Manager maintains a direct connection to the SQL Server database, so ensure that the console’s computer can also access the SQL Server.

Troubleshooting Connection Timeouts

As Enterprise Reporter processes your requests, constant communication with the database is required. Depending on your network configuration, your Enterprise Reporter deployment, and the power of your SQL Server host, the solution for timeout issues may vary.

You can fix timeout issues by either increasing the timeout in Enterprise Reporter, or by investigating any systemic or deployment issues. For example, perhaps your SQL Server where the database is hosted is underpowered, or you have located your Enterprise Reporter server physically distant from your SQL Server.

There are the following settings for each timeout configuration:

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Connection timeout
This is the amount of time given to make the initial connection to the database each time communication is needed. This is less likely to need adjustment. Timeouts are more likely due to SQL Server® or network issues than Enterprise Reporter specific problems. However, if you continually are seeing timeout errors, try increasing this setting.
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Command timeout
This is the amount of time allowed for the database to process requests. If you are getting timeout error messages during data collection, increase this setting.

There are two types of database timeout settings in the Configuration Manager:

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Enterprise Reporter Server timeout
You can increase the timeout between the Enterprise Reporter server and the database. If a timeout occurs, you will see a warning dialog box, indicating that this has occurred.
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Cluster timeout
You can increase the timeout between the nodes in the cluster and the database. This is useful when a collection fails due to a timeout, which is indicated by an error on the discovery task. For information on viewing the error, see Viewing Errors and Error Suppressions . For information on changing the cluster timeout, see Modifying a Cluster .
To change the database timeout settings for the Enterprise Reporter Server
1
Click Configuration.
2
Click Manage database settings.
3
To change the time allowed to establish a connection, modify the Connection Timeout.
4
To change the time allowed to process a database command, modify the Command Timeout.
To change the database timeout settings for a specific cluster
1
Click Manage Discovery Clusters.
2
Select the cluster to update.
3
Click the Cluster Details tab.
4
To change the time allowed to establish a connection, modify the Connection Timeout.
5
To change the time allowed to process a database command, modify the Command Timeout.

Troubleshooting credential change failures

Each credential in the Credential Manager has three parts—an account name, a password, and an optional description—you can change any of them. While most changes are processed smoothly, occasionally issues in the network environment may prevent changes from being applied. When a change fails, you must determine the reason, and manually make the changes.

If you have to manually change a credential on a node, you should ensure that there are no discoveries running or queued before making the change. Change the credentials using the Services console on the host computer, then restart the service. Verify that the node started in the bottom pane of the Manage Discovery Clusters page. Restart any discoveries you canceled.

Once you have changed credentials, review the following:

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If a node fails to start, ensure the credentials have local administrator access on the node host computer, and check that the credentials you provided are valid.
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If a discovery fails, ensure that the new credentials have read access on the targets of any discovery. Check the discovery to see if it using the default node credentials or if credentials are specified. Ensure that the credentials you provided are valid.
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If an cloud discovery fails, (indicating that the tenant cannot be null), ensure that the related tenant application has been reconfigured. For more information, see Configuring Tenant Applications for Cloud Discoveries .
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