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If patch applications in a target environment require approvals, you can view who approved the patch application request and when.
Tasks detail all of the steps necessary to solve a problem or complete a request. For example, a CSR for the setup of a new employee may include numerous tasks, such as getting a confidentiality agreement signed, creating a user ID, and scheduling computer training. A CSR can contain an unlimited number of tasks, which you can assign to many users. Tasks are associated with activity codes that group related tasks.
Stat groups related tasks into what are called activities. Activities are commonly performed, high-level jobs that consist of several tasks. They are defined by a system administrator and are identified by activity codes.
Activities categorize your tasks for reporting purposes. Examples of activities and associated tasks might be:
Tasks:
Prepare InvoiceEnter Invoice in SystemSend Invoice
Document Changes - Post ChangeDocument Changes - Pre Change
Notify UserNotify TeamEmail SponsorContact Vendor
Complete Installation ChecklistCut CDInstall Software
The Task/Time tab is displayed on a Change/Service Request window. It lists all the tasks associated with the displayed CSR. This tab is optional by service domain. Your system administrator determines if a service domain uses this tab. When tasks are assigned to a user, they automatically appear on that user’s My Tasks tab on the Support Console.
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