Build the Support Bundle
In emailing a request for assistance to Quest Software (support@quest.com) be sure to include a support bundle.
To create the support bundle
-
Click Help | Support Bundle.
- Select the Spotlight application(s) whose information you want to collect.
-
Click Collect.
A file is created containing a snapshot of your Spotlight installation. The file is called SpotlightSupport.zip located in the following folder:
- C:\Users\<user>\AppData\Roaming\Quest Software\Spotlight\Default\Support
- For Windows XP / Windows Server 2003 the folder is C:\Documents and Settings\<user>\Application Data\Quest Software\Spotlight\Default\Support
Related Topics
Select how Spotlight sends support bundle emails (page 1)
