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Rapid Recovery 6.5 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Finding and restoring a file

When you want to restore a file instead of a volume, you can use Rapid Recovery to find that file among the recovery points for your protected machine. Search criteria, such as date range and directory, let you narrow the search to a small group of relevant recovery points.

NOTE: Specific search criteria produce faster and more accurate your search results, and consume less memory. Including subdirectories (for example, C:\work\documents\accounting instead of C:) reduces the amount of time it takes to complete the search, as does providing restrictive file masks (for example, invoice*.pdf instead of in*.*).

After you find the file, you can then restore it directly from the list of search results.

  1. From the Rapid Recovery Core Console icon bar, click the More drop-down menu, and select File Search.
    The File Search page opens.
  2. On the File Search page, to search for a file within the recovery points of a specific protected machine, complete the information described in the following table.
    Table 132: File search criteria
    Text Box Description

    Machine

     

    Select the protected machine that you want to search from the drop-down list.

    NOTE: You can search through the recovery points of only one protected machine at a time.

    Recovery points date range

    Specify the date and time of the oldest recovery point and the newest recovery point that you want to search. Only the recovery points created within this span of time are searched.

    NOTE: The default time span is the previous month. For example, if conducting the search on August 22, 2018 at 2:04 PM, the default date range is 7/22/2018 2:04 PM to 8/22/2018 2:04 PM.

    Filename (can use * and ? wildcards)

    Enter the name of the file or a file mask for the file that you want to find and restore. Wildcards may be used as substitutes for unknown characters.

    NOTE: You can use the "?" wildcard to replace any single character and the "*" wildcard to replace zero or multiple characters.

    Directories to search

    List one or more directories on the protected machine to limited the search to only those locations.

    NOTE: If no directory is provided, Rapid Recovery searches all volumes of the specified protected machine.

  3. Optionally, click More Options, and then complete the information described in the following table.
    Table 133: More file search options
    Text Box Description
    Include subdirectories Searches all the subdirectories of the directories listed in step 3. Enabled by default.

    Use fast search algorithm for NTFS volumes

    Searches NTFS volumes without mounting them by parsing file system data structures, which is faster and consumes less memory while searching. Enabled by default.

    NOTE: If you encounter an issue during a search of an NTFS volume, attempt the search again without this option selected.

    Limit search results to Enter the maximum number of results that you want to appear in the results. The default is 1000.
  4. Click Start Search
    The search begins. Each search appears as a tab under Search Results. You can use the buttons for each tab to pause or stop a search, or you can click the X on the tab to delete the search. Multiple searches can run simultaneously.
  5. From the search results, select the file that you want to restore.
  6. Click [Restore] Restore.
    The Restore Files dialog box opens.
  7. For Location, enter a destination path for the restored file on the machine on which the Core is installed and running.
  8. Click Restore.
    The file you selected is restored to the specified destination path with the original directory tree in which the file appeared on the protected machine.

About restoring volumes from a recovery point

You can restore the volumes on a protected machine from the recovery points stored in the Rapid Recovery Core using the Restore Machine Wizard.

NOTE: In earlier releases, the restore process was referred to as performing a rollback.

 

NOTE: Rapid Recovery supports the protection and recovery of machines configured with EISA partitions.

For Windows or Linux machines, you can begin a restore from any location on the Rapid Recovery Core Console by clicking the Restore icon in the Rapid Recovery button bar. When you start a restore in this manner, you must specify which of the machines protected on the Core you want to restore, and then drill down to the volume you want to restore.

Or you can go to Recovery Points page for a specific machine, click the drop-down menu for a specific recovery point, and then select Restore. If you begin a restore in this manner, then follow start with step 5 in the topic Restoring volumes from a recovery point.

You can also restore from a recovery point on a Linux machine from the command line. For more information, see the topic Restoring volumes for a Linux machine using the command line.

If you want to restore from a recovery point to a system volume, or restore from a recovery point using a boot CD, you must perform a Bare Metal Restore (BMR). For information about BMR, see Bare metal restore. You can access BMR functions for both Windows and Linux machines using the Restore Machines Wizard, accessible from the button bar of the Core Console. Ensure you read Prerequisites for performing a bare metal restore for Windows or Linux machines before attempting the process. For specific instructions, see the procedure Performing a bare metal restore using the Restore Machine Wizard.

Restoring volumes from a recovery point

To restore volumes from a recovery point, your machine must be protected on the Core at the volume level, and the Core must contain recovery points from which you perform the restore operation.

Complete the following procedure to restore volumes from a recovery point.

  1. To restore a volume on a protected machine, navigate to the Rapid Recovery Core Console and click Restore from the Rapid Recovery button bar.

    The Restore Machine Wizard appears.

  2. From the Machines page, select the protected machine for which you want to restore data, and then click Next.

    The Recovery Points page appears.

  3. From the list of recovery points, search for the snapshot you want to restore to the protected machine.
    If necessary, use the buttons at the bottom of the page to display additional pages of recovery points.
    Optionally, to limit the number of recovery points showing in the Recovery Points page of the wizard, you can filter by volumes (if defined) or by creation date of the recovery point.
  4. Click any recovery point to select it, and then click Next.

    The Destination page appears.

  5. On the Destination page, choose the machine to which you want to restore data as follows:
    • To restore data from the selected recovery point to the same machine, and if the volumes you want to restore do not include the system volume, then select Recover to a protected machine, verify that the destination machine is selected, and then click Next.

      The Volume Mapping page appears. Proceed to step 9.

    • To restore data from the selected recovery point to a different protected machine (for example, replace the contents of Machine2 with data from Machine1), then select Recover to a protected machine, select the destination machine from the list, and then click Next.

      The Volume Mapping page appears. Proceed to step 9.

    • If you want to restore from the selected recovery point to the same machine or a different machine using a boot CD, this process is considered a bare metal restore (BMR). For information about BMR, see Bare metal restore.

    NOTE: Performing a BMR has specific requirements, based on the operating system of the machine you want to restore. To understand these prerequisites, see Prerequisites for performing a bare metal restore for Windows or Linux machines.

    If the volumes you want to restore include the system volume, then select Recover to any target machine using a Boot CD. This option prompts you to create a boot CD.

    If you want to restore from a recovery point to a system volume (for example, the C:/ drive of the agent machine named Machine1), this process is also considered a BMR. Select Recover to any target machine using a Boot CD. This option prompts you to create a boot CD.
  6. Start the machine you want to restore to using the boot CD. For more information, for BMR on a Windows machine, see Loading the boot CD and starting the target machine and for BMR on a Linux machine, see Loading the Live DVD and starting the target machine.
  7. On the Core server, in the Destination page of the Restore Machine Wizard, select I already have a Boot CD running on the target machine, and then enter the information about the machine to which you want to connect described in the following table.
    Table 134: Machine information
    Text Box Description
    IP Address The IP address of the machine to which you want to restore. This is identical to the IP address displayed in the URC.
    Authentication Key The specific password to connect to the selected server. This is identical to the Authentication Key displayed in the URC.
  8. Click Next.

    If the connection information you entered matches the URC, and if the Core and the target server can identify each other properly on the network, then the volumes for the selected recovery point are loaded. The Disk Mapping page appears.

    To complete your BMR from the Restore Machine Wizard, proceed to step 9 of the topic Performing a bare metal restore using the Restore Machine Wizard.

    NOTE: Rapid Recovery supports FAT32 and ReFS partitions. Only full restore and BMR are supported as a driver limitation exists with ReFS. Restore is implemented in user mode, VM export, and so on. If a Core is protecting at least one agent volume that contains the ReFS file system, it should be installed on Windows 8, Windows 10, Windows Server 2012, or Windows Server 2016, which provide native support of ReFS.

    Otherwise, functionality is limited and operations that involve such things as mounting a volume image do not work. The Rapid Recovery Core Console presents applicable error messages in these occurrences.

Bare metal restore of Storage Spaces disks configuration (a feature of Windows 8.1) is also not supported in this release. For details, see the Rapid Recovery Installation and Upgrade Guide.

  9. On the Volume Mapping page, for each volume in the recovery point that you want to restore, select the appropriate destination volume. If you do not want to restore a volume, in the Destination Volumes column, select Do not restore.

    NOTE: You must restore at least one volume.

  10. If restoring a machine protected by Rapid Recovery Agent, skip to step 14.
  11.  If restoring an agentlessly protected machine, review the Restore all configuration data option and do one of the following:
    • If you want to restore backed-up VM configurations from the recovery point, select this option.
    • If you want to restore data only and not VM configurations, clear this option.

      For more information, including an explanation of when this option is selected or cleared by default, see VMware VM configuration backup and restore.

  12. Click Next.
  13. For agentlessly protected machines, if a Warnings page appears, read the message, make changes if necessary, and then click Next. Skip to step 18.
  14. Select Show advanced options and then do the following:
    • For restoring to Windows machines, if you want to use Live Recovery, select Live Recovery.

      Using the Live Recovery instant recovery technology in Rapid Recovery, you can instantly recover or restore data to your physical machines or to virtual machines from stored recovery points of Windows machines, which includes Microsoft Windows Storage Spaces. Live Recovery is not available for Linux machines or VMs using agentless protection.

    • If you want to force the selected volumes to dismount before the restore begins, select Force Dismount.
     

    Caution: If you do not force a dismount before restoring data, the restore may fail with an error stating that the volume is in use.

  15. Click Next.
  16. On the Dismount Databases page, if the volumes you want to restore contain Oracle, SQL or Microsoft Exchange databases, you are prompted to dismount them. If you want to remount these databases automatically after the restore is complete, select Automatically remount all databases after the recovery point is restored. Otherwise, clear this option.

    NOTE: The appropriate VSS writer captures snapshots of database in backup mode. If you do choose not to remount all databases automatically (the default option), then after you restore, you must manually start the databases.

  17. Click Next.
    The Warning page may appear and prompt you to close all programs on the volumes that you want to restore. If it does, click Next again.
  18. On the Summary page, select the option IMPORTANT! I understand that this operation will overwrite selected volumes with the data from the selected recovery point to acknowledge that you understand the consequences of a volume restore.

    Caution: This option emphasizes the consequence that any data that was saved on the selected volume after the date and time of the selected recovery point is lost upon restore.

  19. Click Finish.

Restoring a directory or file using Windows Explorer

You can use Windows Explorer to copy and paste directories and files from a mounted recovery point to any Windows machine. This can be helpful when you want to distribute only a portion of a recovery point to your users.

When you copy directories and files, the access permissions of the user who is performing the copy operation are used and applied to the pasted directories and files. If you want to restore directories and files to your users while preserving original file permissions (for example, when restoring a user’s folder on a file server), see Restoring a directory or file and preserving permissions using Windows Explorer.

  1. Mount the recovery point that contains the data you want to restore. For details, see Mounting a recovery point.
  2. In Windows Explorer, navigate to the mounted recovery point and select the directories and files that you want to restore. Right-click and select Copy.
  3. In Windows Explorer, navigate to the machine location to where you want to restore the data. Right-click and select Paste.
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