Replication conflicts with agentlessly protected virtual machines on SMB shares Content differences between context-sensitive help and technical documentation

Rapid Recovery release designations Quest Support policy Rapid Recovery service levelsy New features

Virtual Machine-only licensing Support for Oracle 18c RDBMS VM configuration backup and restore on Hyper-V Support for backup and restore of Linux LVM cache volumes BMR for disk-level agentless backups on Linux Support for many disk-level volumes for Linux BMR

Enhancements

VMware Workstation 15 now supported Oracle VirtualBox 6.0 now supported VM configuration backup and restore improvements on ESXi Protection of shared VHDX disks for standalone Hyper-V Debian 10 Linux now supported

Deprecated features

Upcoming end of support for Rapid Recovery version 6.1.3 Rapid Recovery support for Microsoft Windows Server 2008 R2 SP1 is deprecated VMware Workstation support changes vCenter/ESXi support changes Hypervisor support changes End of support for Linux Agent 6.3 for various distributions

Resolved issues Known issues Where to find Rapid Recovery system requirements Product licensing Getting started with Rapid Recovery

Rapid Recovery Core and Agent compatibility Upgrade and installation instructions More resources Obtaining Rapid Recovery software

Globalization

Rapid Recovery release designations

Rapid Recovery 6.4 Release Notes > Rapid Recovery release designations

Rapid Recovery release designations consist of up to four parts. Each part consists of a set of numerals separated by a decimal point.

Major releases are specified by the first numeral. These releases include dramatic changes to UI, the repository, or application behavior.
Minor releases are specified by the numeral following the first decimal point. If this number is greater than 0, it is part of a minor release. Minor releases introduce new functionality that is smaller in scope than the types of changes included in major releases.
Maintenance releases are specified by the numeral following the second decimal point. If this number is greater than 0, it is a maintenance release. Maintenance releases correct previously identified defects or behaviors. Maintenance releases may also reflect changes (additions and deprecations) in supported operating system or application platforms.
Build numbers (typically between 3 and 5 digits) are specified by the fourth set of numerals. This part is used to differentiate versions of the software program generated during the development process.
- For the Agent software, build numbers may differ between Windows and Linux versions. If the first three parts of the release number are identical, interoperability between the Core and Agent with different build numbers is not affected.
- Updated builds of the same software release may be made available within a release cycle. Therefore, if your Core is set to automatically update the Agent version on protected machines, you may see differences in build numbers for a single release. These differences will not negatively influence functionality.
- Difference in build numbers does not affect replication when the target Core has the same or a more recent build installed than the source Core.

The release designation for this release, 6.4.0.718, therefore represents the following: The first digit shows this version as part of the 6.x major release. The digit after the first point (4) shows this release as the fourth minor version in 6.x. The 0 after the second point shows this is the first generally available release within 6.4 (a 1 or higher would signify a maintenance release). Finally, the build number identifies the release down to the lowest level and is generally only referenced in release notes.

Quest Support policy

Rapid Recovery 6.4 Release Notes > Quest Support policy

Quest Support policy

Full support: For customers with a current maintenance contract, Quest Data Protection Support provides call-in or email support for the current major and minor release, when patched to the latest maintenance release. That release is known as N. Quest also fully supports N - 1. For Rapid Recovery, Quest also provides limited support for N - 2. For more information, see "Rapid Recovery support levels" in the Rapid Recovery 6.4 Release Notes.

Limited support: Quest Data Protection Support may attempt to answer questions on other versions of our products, provided resources are available. However, if you are using an unsupported or discontinued version, no new patches or code fixes will be created for those versions. In such cases, we encourage you to upgrade to a currently supported version of the product.

Product support life cycle: Quest describes its product life cycle (PLC) support policy on its Support website (visit https://support.quest.com/rapid-recovery/, click Product Life Cycle & Policies, and then expand the topic Product Support Life Cycle Policy). To understand full support, limited support, and discontinued support, consult the detailed policy on the website referenced above.

Rapid Recovery service levelsy

Rapid Recovery 6.4 Release Notes > Rapid Recovery service levelsy

Rapid Recovery service levels

Quest Data Protection Support is committed to providing customers that have a current maintenance contract with assistance and advice for supported releases.

Quest strives to put resources behind the most recent product releases so that we can continually improve and enhance the value of our solutions. As new versions are released, interoperability testing is conducted only between those new versions and the releases that will be in full or limited support when the new version becomes generally available. Other versions are no longer tested, even if they are expected to be interoperable.

At a minimum, Quest commits company-wide to supporting the current software version (N) and the prior version (N-1). Some products—including Rapid Recovery—offer higher support levels and commitments.

Rapid Recovery customers with an active maintenance agreement are entitled to Quest Data Protection Support under the following terms:

Rapid Recovery software versions supported follow the N-2 policy.
- N represents the major and minor release numbers (for example, 6.4, 6.3, 6.2, 6.1, 6.0, 5.4) of the most recent generally available software release. For more information about parsing a Rapid Recovery release number, see Rapid Recovery release designations.
- N - 1 refers to the most recent prior release, considering major and minor versions only. For example, in release 6.4, N-1 refers to release 6.3.
- N - 2 refers to the penultimate major/minor release. For example, in release 6.4, N-2 refers to release 6.2.
For each release, some versions are eligible for full support; some for limited support; and for some versions, support is discontinued.
- The current version (N) and the most recent maintenance release (N-1) are fully supported.
- For N-2 (6.2), the latest maintenance release (6.2.1) is in limited support. Patches or fixes are not written for releases in limited support; however, once identified and confirmed, software defects can be expected to be corrected in the most recent version of the software.
- Support for all other versions is discontinued. Support for earlier maintenance releases is discontinued because viable, easy-to-upgrade alternatives are available. For example, users of release 6.2.0 can upgrade directly to release 6.2.1, which is fully supported.
Limited support can be offered to other versions by exception. As of the date of publication, no Rapid Recovery releases currently are supported by exception.

If you are using a release that is in limited support and you request assistance from Quest Data Protection Support, you may be asked to upgrade. If you are using a release in discontinued support, you will first be asked to upgrade.

For each product on the Quest Support website, in the Product Life Cycle section, you can view a chart showing recent software versions, and the service levels and dates applicable to those service levels. For example, to see Rapid Recovery- specific product life cycle support information, do the following:

Navigate to https://support.quest.com/rapid-recovery/.
Click Product Life Cycle & Policies.
The resulting matrix shows the product-specific list of supported releases. For example, dates are included for each Rapid Recovery release to specify the support status (full, limited, or discontinued) for each release shown.
Scroll down to the Product Support Policies heading and expand the link Product Support Life Cycle Policy.
This content details the Quest-wide N-1 product support life cycle policy. It describes aspects of full, limited, and discontinued support levels and describes an option for continuing support.