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NetVault 12.1 - Administration Guide for Managed Service Providers

About Quest NetVault Backup About this document Target audience Recommended additional reading

Getting started

About deploying NetVault Backup About NetVault Backup components Starting or stopping the NetVault Backup Service Enabling Web Service over HTTP or HTTPS Understanding Managed Service Provider

About user and roles Registering tenant

Logging in to NetVault Backup Overview of NetVault Backup WebUI Navigation pane Quitting NetVault Backup Work-flow in MSP environment

Pre-requisites MSP administrator work-flow

Using the configuration wizard Monitoring the NetVault Backup Server Sorting records in NetVault Backup WebUI Customizing tables in NetVault Backup WebUI

Configuring clients

About NetVault Backup Clients

Client role-based access

Installing software from WebUI (push installation)

About push installation Prerequisites Managing package stores

Configuring a package store Modifying a package store Removing a package store

Performing push installations

File format for specifying deployment targets

Monitoring deployment tasks Managing deployment tasks

Retrying failed deployment tasks Canceling a deployment task Cloning a deployment task

Adding a client to the NetVault Backup Server Adding multiple clients Firewall settings

Firewall filtering rules Firewall configuration example

Locating a client Checking communication through a firewall Removing a client from the list of available clients

Managing clients

Viewing client details Setting client description Installing plug-ins

Role-based access to install plug-ins

Installing product license keys

Role-based access to install product license key

Checking client access Removing plug-ins Removing a client from the server

Managing client groups

About client groups Creating a client group Viewing existing client groups Modifying a client group Removing a client group

Managing catalog search

About catalog search

Prerequisites

Configuring catalog search Relocating the catalog search database directory

Changing the NetVault Catalog Database directory on a Windows-based machine

Modifying catalog search Disabling catalog search Removing catalog search Displaying Status of Catalog Search

Configuring storage devices

About storage devices

Role-based storage device configuration

SAN considerations Quest DR Series systems

About Quest DR Series systems Quest DR Series system prerequisites Adding a Quest DR Series system

Adding a Quest DR Series appliance Adding a container as a media

Adding a container as a Media for QoreStor

Adding a container for QoreStor from the Manage Devices page Adding a container from the Quest QoreStor page

NetVault SmartDisk

About NetVault SmartDisk Adding a NetVault SmartDisk Migrating savesets and backup jobs from NetVault SmartDisk to QoreStor

Migrating savesets and backup jobs

EMC Data Domain Systems

About EMC Data Domain Systems Data Domain System prerequisites Adding a Data Domain System DD Boost commands

Snapshot Array Manager

Prerequisites Adding Dell Enterprise Manager

Virtual Tape Libraries

About Virtual Tape Library Virtual Tape Library considerations Creating and adding a Virtual Tape Library Re-adding a previously created VTL

Virtual standalone drives

About virtual standalone drive Creating and adding a virtual standalone drive

Shared Virtual Tape Libraries

About Shared Virtual Tape Libraries SVTL considerations SVTL prerequisites Creating and adding an SVTL Re-adding a previously created SVTL

Physical tape devices

Adding a standalone tape drive Adding a tape library

Backing up data

About backing up data Secondary Copy Snapshot-based backups Backup retirement About NetVault Backup Sets Backup and recovery strategy Creating backup jobs Creating Schedule Sets

Scheduling methods and options for non-repeating jobs Scheduling methods and options for repeating jobs

Creating Target Sets

Selecting the device Specifying media options Configuring media sharing options

Creating Source Sets for backup jobs Creating Backup Advanced Options Sets

Setting backup retirement options Specifying additional options Creating a Secondary Copy Configuring pre- and post script options for backup jobs Configuring user-defined events for backup jobs

Modifying a set Copying a set Deleting a set

Managing policies

Manage policy role-based access

Creating a policy Viewing existing backup policies Viewing job status of policy jobs Modifying a backup policy

Modifying jobs in a backup policy Modifying clients in a backup policy Modifying events in a backup policy

Quiescing a backup policy Deleting a backup policy

About restoring data

Restore jobs role-based actions

Creating restore jobs Restoring data using an existing Restore Selection Set Searching for files in savesets Viewing media list Creating Source Sets for restore jobs Creating Restore Advanced Options Sets

Setting restore type Specifying additional options Configuring pre- and post -scripts for restore jobs Configuring user-defined events for restore jobs

Managing online backup indexes

About managing online indexes Manually deleting online indexes Loading offline indexes Manually compressing online indexes Uncompressing online indexes

Managing Snapshots

Restoring snapshots Setting expiry for snapshots Mounting Snapshots Unmounting Snapshots

Managing NetVault Backup dashboard

About NetVault Backup dashboard

Role-based access for NetVault Backup Dashboard

Viewing NetVault Backup dashboard

Configuring Dashboard Managing Dashboard Adding Dashboard

Sharing dashboard Cloning dashboard Deleting dashboard

Managing a widget on NetVault Backup dashboard

Adding Widgets Positioning Widgets Widget filter options

About Managing jobs Viewing job activity Viewing job calendar Managing jobs

Running a job immediately Aborting a job Stopping a job Restarting a job Placing a job on hold Resuming a job Determining the reason for "waiting for media" status Viewing log messages for a job Monitoring job progress Clearing job errors and warnings Removing a job schedule

Managing job definitions

Viewing job definitions Editing job definitions Deleting job definitions Adding a non-policy job to a policy

Viewing job history

Monitoring logs

About NetVault Backup logs

Monitoring logs role-based access

Viewing log messages Downloading logs Exporting logs Manually purging the log messages Setting up a user-defined log event Removing a user-defined log event Searching the knowledge base

Managing storage devices

Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view

Viewing disk device details Managing a Quest DR Series system, QoreStor, or Data Domain system

Viewing device details Viewing cleaner statistics Starting or stopping cleaner Managing device users Managing a container Managing storage groups Removing Quest DR Series system Removing QoreStor

Checking the status of a disk-based storage device Changing the status of a disk-based storage device Scanning a disk-based storage device Removing all savesets from a disk-based storage device Removing a disk-based storage device

Managing disk-based storage devices in tree view

Viewing disk device details Checking the status of a disk-based storage device Changing the status of a disk-based storage device Setting storage properties for a disk-based storage device Scanning a disk-based storage device Removing a disk-based storage device

Managing the Snapshot Array Manager

Modifying the Snapshot Array Manager settings Changing the user credentials for Snapshot Array Manager Changing the status of Snapshot Array Manager Removing the Snapshot Array Manager

Managing tape libraries in list view

Viewing tape library details Opening and closing library door Opening and closing entry/exit ports Unloading or importing tapes from entry/exit ports Exporting tapes to entry/exit ports Restarting ACSLS or NDMP Libraries Importing shadow tapes (NetApp VTL) Removing a tape library

Managing tape libraries in tree view

Viewing tape library details Modifying a library Changing the device view type Opening and closing library door Opening and closing entry/exit ports Unloading or importing tapes from entry/exit ports Exporting tapes to entry/exit ports Restarting ACSLS or NDMP libraries Importing shadow tapes (NetApp VTL) Removing a tape library

Managing tape drives in list view

Viewing tape drive details Configuring performance options for a tape drive

Optimal transfer buffer size

Checking the status of a tape drive Changing the status of a tape drive Configuring cleaning slots Configuring the cleaning lives option Configuring automatic cleaning options for a tape drive Manually submitting a drive cleaning request Unloading a tape Loading a tape Removing a tape drive

Managing tape drives in tree view

Viewing tape drive details Configuring physical tape drives

Optimal transfer buffer size

Checking the status of a tape drive Changing the status of a tape drive Configuring cleaning slots Configuring the cleaning lives option Configuring automatic cleaning options for a tape drive Manually submitting a drive cleaning request Unloading a tape Loading a tape Marking media for re-use Removing a tape drive

Adding shared devices

Adding shared drives to non- shared library using the semi- automatic method Adding shared drives to non-shared library manually Sharing standalone drives

Managing storage media

Role-based storage media management Viewing storage summary Viewing disk storage details Viewing tape storage details Managing tape storage media

Labeling tape media Blanking tape media Scanning tape media Marking a tape as unusable Marking a tape as read-only Marking a tape for reuse Removing an offline tape

Managing savesets

Viewing saveset details Configuring saveset expiry options Deleting savesets from disk-based storage devices Deleting savesets from tape-based storage devices

Managing user and group accounts

About user accounts About user and group privileges and presets

Role-based User and Groups privileges

Creating a local user account

Setting user password Configuring user details Configuring client and media group memberships Granting privileges and quota Setting up notification profile

Modifying local user account Deleting local user account Setting password policy Using Secure Mode

Enabling or Disabling Secure Mode

Creating a Preset Modifying a Preset Deleting a Preset

User privileges Predefined Presets Integrating Active Directory with NetVault Backup

Managing AD users

Adding an AD user Deleting an AD user

Managing AD groups

Adding an AD group to NetVault Backup Server Viewing a list of AD groups that exist in NetVault Backup Deleting an AD group that was added to NetVault Backup

Managing Tenant

About tenant management Adding tenants

Configuring tenant details

Modifying tenants account Deleting tenant Disabling tenant

Monitoring events and configuring notifications

About NetVault Backup events About notification methods Role-based access to configure notification Event classes Events types

Role-based access to view events

Viewing event logs

Reporting in NetVault Backup

Reporting system overview

Working with reports Generating reports Setting a favorite report Setting filters for report Editing report job definitions Using notification methods to send reports by email reports Customizing table views for reports Adding charts to reports Exporting reports to PDF files

Available reports

Working with client clusters

About client cluster support Device configuration in cluster environment Installing and upgrading cluster-aware plug-ins

Prerequisites Installing a cluster-aware plug-in Upgrading a cluster-aware plug-in

Configuring a cluster-aware plug-in

Configuring preferred network address for cluster nodes Configuring default settings for a cluster-aware plug-in

Managing virtual clients

Modifying a virtual client Checking access to a virtual client Determining the current real client Removing a virtual client

Backups using cluster-aware plug-ins Restores using cluster-aware plug-ins

Configuring default settings for NetVault Backup

About configuring default settings

Other configuration utilities

Configuring encryption settings Configuring plug-in options

Configuring default settings for Disk Devices Plug-in Configuring default settings for nvjobstart

Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings

About Deployment Manager Configuring default settings for Deployment Manager

Configuring Job Manager settings

About Job Manager Configuring default settings for Job Manager

Configuring Logging Daemon settings

About Logging Daemon Configuring disk space alert thresholds Modifying the purge policy for log messages Configuring additional settings for Logging Daemon

Configuring Media Manager settings

About Media Manager Configuring general settings for Media Manager Configuring retirement rules for dependent backups Configuring Media Manager settings for tape devices Configuring Media Manager settings for backup indexes Configuring Media Manager settings for RAS devices Configuring transfer update settings for foreign RAS devices Configuring data transfer stall timeout period for NetVault SmartDisk Configuring media request weightings Configuring default interval for backup retirement scans Configuring an alternate index read block size for Quest DR Series systems

Configuring Network Manager settings

About Network Manager Configuring timeout settings for Network Manager Enabling or disabling availability broadcasts Configuring network addresses for multihomed machines Reducing startup delay Configuring default port for Network Manager Configuring default port for Communications Manager

Configuring Process Manager settings

About Process Manager Configuring shared memory settings

Configuring RAS device settings

Configuring connection settings for NetVault SmartDisk

Configuring Schedule Manager settings

About Schedule Manager Configuring default settings for Schedule Manager Configuring default job priority settings

Configuring Web Service settings

Configuring Web Service to disable ciphers Configuring Web Service to disable protocols Enabling Web Service auditing Configuring timeout period for client operations Configuring timeout period for saveset removal request

Configuring Auditor Daemon settings

About Auditor Daemon Configuring Auditor to log only failed requests Modifying the purge policy for audit logs

Configuring firewall settings Configuring general settings

Relocating default directories Relocating the NetVault Database directory Configuring TCP/IP buffer sizes Changing language and locale settings

Changing language settings for NetVault Backup WebUI

Disabling pre-installation package compatibility check Configuring license expiration warning period

Configuring security settings

Disabling password protection for a client Changing NetVault Backup password

Synchronizing NetVault Time

About NetVault Time Configuring an alternate NetVault Time Server

Configuring the reporting utility

About reporting utility Customizing HTML report templates Customizing plain text report templates Customizing CSV report templates Configuring timeout setting for report generation Configuring default mail format type for report Configuring default settings for Statistics Manager Creating a global purge policy for the Reports Database Creating table-specific purge policy

Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig

Diagnostic tracing

About diagnostic tracing Managing trace filters Enabling tracing Downloading trace files Changing the trace directory location Enabling tracing using NetVault WebUI and Txtconfig Disabling tracing Deleting trace session directories

Managing diagnostic data

About support diagnostics Downloading diagnostic data Uploading diagnostic data

Using the deviceconfig utility

About deviceconfig Configuring default settings for tape libraries

General settings for tape libraries Drive cleaning settings Mixed media settings

Configuring default settings for tape drives

NDMP settings General settings for tape drives Software compression settings Drive performance settings Statistics collection settings Generic cleaning settings

NetVault Backup processes

About NetVault Backup processes Process description

Environment variables

Environment variables in NetVault Backup

Network ports used by NetVault Backup

Ports used or required

Troubleshooting

NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, console error is displayed on WebUI pages

Safe Mode in NetVault Backup

Displaying Status of Catalog Search

The status gives you a quick look of catalog search server for cataloged data stored and system usage during the process. You can view the storage used, CPU usage, number of files, and savesets cataloged, and the last cataloged date and time. The status is displayed only if catalog search is installed and enabled; otherwise, no information displayed.

Table 26. Catalog Search Status
Status	Description
Storage Usage	Displays the storage used for catalog search and the free disk space available, where catalog search is installed. The storage usage is displayed in percentage, and it also displays the current catalog search database store size in KB, MB, GB, or TB.
CPU Usage	The total CPU usage during the catalog search process that is consumed by all the tasks. The CPU usage is calculated and displayed in percentage.
Document Count	Displays the total document/files count stored in the catalog search database.
Savesets Cataloged	Displays the number of savesets that are cataloged against the total number of savesets available in the NetVault Database. For example: If there are 1000 Savesets available, but only 900 Savesets are cataloged, this field displays 900/1000
Last Backup Cataloged	Displays the recent catalog backup date and time. If there is no data that is been cataloged, in that case this information is not displayed.

Configuring storage devices

•

About storage devices

•

SAN considerations

•

Quest DR Series systems

•

•

NetVault SmartDisk

•

EMC Data Domain Systems

•

Snapshot Array Manager

•

Virtual Tape Libraries

•

Virtual standalone drives

•

Shared Virtual Tape Libraries

•

Physical tape devices

About storage devices

NetVault Backup supports a wide range of devices for storing backups. The supported devices include disk-based storage devices, deduplication appliances, physical tape libraries, autoloaders, tape drives, Virtual Tape Libraries (VTLs), and Shared Virtual Tape Libraries (SVTLs).

You can attach the storage devices to the NetVault Backup Server, Clients, or NAS filers in a NetVault Backup Domain. The physical storage devices can be configured for single or shared use, and connected through SCSI, iSCSI, IP, SAS, or Fiber Channel SAN interfaces.

To use a storage device in a backup or restore operation, you must first add the device to the NetVault Backup Domain. A device attached to a NetVault Backup Client is only recognized after you add the client to the NetVault Backup Server. Similarly, a device attached to a filer is only recognized after you add the filer to the server using NetVault Backup Plug-in for NDMP (Plug-in for NDMP). The MSP administrators create tenant specific media groups on the storage devices. These media groups are then assigned to the respective tenant user groups, or multiple tenant user groups of the same organization. For more information on:

•

Assigning tenant specific media groups, see Configuring client and media group memberships

•

Adding tenant user groups, see Managing AD groups

Tenants can access only those media groups which are assigned to them.


	NOTE: Tenant administrator and tenant user is not permitted to add/attach any new storage device to the NetVault Backup server. However, tenant administrator can add Snapshot Array Manager, once added it is accessible to tenant users for snapshot enabled backups.

Role-based storage device configuration

Table 27. Role-based storage device configuration
Storage Configuration	MSP administrator	Tenant administrator	Tenant user
Manage Devices	a	a	r
Manage Devices - List view	a	a	r
Manage Devices - Tree view	a	r	r
Manage Device - Actions (Restart Library, Manage Library)	a	r	r
Add Storage Device - Single virtual disk device	a	r	r
Add Storage Device - Virtual tape library / media changer	a	r	r
Add Storage Device - Shared virtual tape library	a	r	r
Add Storage Device - Single physical tape device	a	r	r
Add Storage Device - Tape library / media changer	a	r	r
Add Storage Device - NetVault SmartDisk	a	r	r
Add Storage Device - Quest RDA Device	a	r	r
Add Storage Device - Data Domain Boost Device	a	r	r
Add Storage Device - Snapshot Array Manager	a	a	r
Add Storage Device - Re-add previously generated virtual device	a	r	r

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