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NetVault 12.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Determining the reason for "waiting for media" status

Determining the reason for “waiting for media” status

When a job is in Waiting for Media state, it implies that the job is unable to initiate data transfer as the target drive or media item is unavailable. The Diagnose Job method allows you to determine the exact reason for this state.

A job may be in the Waiting for Media state due to the following reasons:

•
The target media or device is in use by a different job.
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The target device is offline.
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The target media item is not loaded.
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The Reuse Media option is not selected for the job. So, the job is waiting for new media.
•
No blank or reusable media item is available for the job.
To determine the exact reason for the “Waiting for Media” status:
1
In the Navigation pane, click Job Status.
2
In the list of jobs, select the job, and click Diagnose Job.
3
On the Diagnose Media Request page, you can view the following information:
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Media Request ID: Media request ID.
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Request Type: Backup or restore.
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Status: Status of the media request.
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Priority: Media request priority.
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Client: NetVault Backup Client on which the job is running.
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Media: Target media and group label (if specified).
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Reuse Media: The “Reuse Media” option is selected or not.
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Required Space: Amount of space required on the media to complete the current request.
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Ensure backup is the first on the target media: The “Ensure This Backup is First on the Media” option is selected or not.
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Auto-Label: The “Label Blank Media Automatically” option is selected or not.
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Mark Read-Only After: The “Mark Media Read-Only” option is selected or not.
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Media Format: Media format.
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Unload on Completion: Media to be unloaded after job completion or not.
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Drives: Drive on which the tape resides.
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Force Local: The “Local Drives Only” option is selected or not.
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Network Compression: The “Network Compression” option is selected or not.
The Reasons table lists the reasons why the specified device or media cannot be used for the job. The following list provides some examples:
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Not enough space.
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Currently unavailable.
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The 'force local drives' option is set. This type of device is considered network attached.
 
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NOTE: We recommend that you perform the steps described in this section and generate a log dump file when logging a case with Quest Technical Support.

Viewing log messages for a job

To view log messages for a job:
1
To view log messages for the latest instance, do the following:
a
In the Navigation pane, click Job Status.
b
In the list of jobs, select the job, and click View Logs.
2
To view log messages for previous instances, do the following:
a
In the Navigation pane, click Manage Job Definitions or Job History.
b
In the list of available job definitions, select the job, and click View Job.
c
On the Manage Job Definitions — View Job, select the instance, and click View Logs.

Monitoring job progress

You can monitor the progress of a job from the Monitor Job page. The page displays the job status, data transfer rate, log messages, and other job details.

To monitor the progress of a backup or restore job:
1
In the Navigation pane, click Job Status.
2
In the list of jobs, select the job, and click Monitor.
3
On the Monitor Job page, you can view the following information:
Figure 24. Monitor Job page

•
Job details: This area displays the following details: job title, job ID, instance ID, phase number, client name, plug-in name, status, start time, expected completion time, time elapsed, size of data moved and data transfer chart, current transfer rate and data transfer chart, peak transfer rate, and average transfer rate. The fields: waiting for device, elapsed transfer, estimated transfer remaining, and estimated time remaining are also displayed when running a job using Plug-in for NDMP. The fields: waiting for device and elapsed transfer are also displayed when running a job using Plug-in for SnapMirror to Tape. However, the field ‘expected completion time’ is not displayed when running a job using Plug-in for NDMP and Plug-in for SnapMirror to Tape.
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Job logs: This area displays the log messages generated for the job. By default, the table is sorted by date and time. You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault Backup WebUI.
To view the page size setting, sorting order in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table. For more information, see Customizing tables in NetVault Backup WebUI.
4
To view the job definition or abort the job, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.

Clearing job errors and warnings

To clear job errors or warnings:
1
In the Navigation pane, click Job Status.
2
Do one of the following:
•
To clear errors and warnings for all current jobs, set the view to “All activity,” and click Acknowledge.
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To clear warnings for regular or policy jobs, click the “Warnings” bar in the Regular Jobs or Policies category, and click Acknowledge.
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To clear errors for failed regular or policy jobs, click the “Errors” bar in the Regular Jobs or Policies category, and click Acknowledge.
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To clear error or warning for a specific job, select the job in the table, and click Acknowledge.
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