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标题
Creating a CSR template -
说明
Is there a shortcut way to create a CSR instead of having to fill out so many fields? -
解决办法
Solution:
You can specify default CSR values by saving a CSR as a template. When you save a CSR as a template, the values displayed in certain fields of that CSR are saved as the default settings for new CSRs created within the same service domain. This can be an effective time-saving technique if many of the CSRs you create within a service domain have the same values. For example, if you work primarily with the Benefits application while in the HR service domain, you could create a template with Benefits as the default value displayed in the Application field of new CSRs. CSR templates capture the following information:
- Application
- Environment
- CSR type
- CSR status
- CSR priority
- Workflow
- Queue
- User ID
To create a CSR template:1. Open the CSR that you want to use as a template.2. Select File | Save CSR as Template. Note, if you have previously saved a CSR as a template, Stat displays a message box asking you if you want to override the template with new values.3. Click OK.4. Once the template is stored, you can quickly create new CSRs by clicking on the Open new CSR fromTemplate button in the Stat Toolbar ( ), or navigate to File | New CSR | From Template.