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WIA No Friendly Name displayed when selecting the scanner (4378451)
This issue may occur when running the RemoteScan server on Windows 11 24H2, or if the following Windows updates are installed on earlier versions of Windows 11: KB5044284, KB5044384, or KB5046617.
Issues connecting RemoteScan to multiple Windows RemoteApps at once (4240626)
RemoteScan will connect to the RemoteApp virtual channel connection which was launched first, but will not connect through the virtual channel to subsequent Windows RemoteApp connections. ... This issue only applies to Windows RemoteApp connections which utilize a common instance of mstsc.exe and does not apply to Windows Remote Desktop connections which each have their own individual instance of mstsc.exe.
RemoteScan Antivirus and Security Exceptions (4240646)
Certain Windows security products and features are known to impair the functionality of RemoteScan, causing one or more of the following symptoms: ... User sees the following RemoteScan error message: "IP is responding but the RemoteScan software is not running.
Remote Desktop app from Microsoft Store and Virtual Channels (4314152)
Remote Desktop app from the Microsoft Store does not support custom virtual channels. ... To work around this issue, you can use Windows built-in Remote Desktop Connection (mstsc.exe) that supports custom virtual channels.</div>
RemoteScan Client Options (4314822)
No check mark and Feeder or Feed 1 selected in drop down- flatbed will be used ... Check mark and Feeder selected in drop down- document feeder will be used and all pages will be scanned ... Check mark and Feed 1 selected in drop down- document feeder will be used and 1 page will be scanned
RemoteScan Server Options Description (4230113)
Typically IP of workstation - also see server broadcasting note below. ... If this IP is different than the actual IP of the computer, it will cause connection problems. ... Make sure they match up.
RemoteScan Is Not Running (4243945)
RemoteScan does not appear to be running. ... RemoteScan server application is running on the local PC, but as a different user or background service ... On the local PC, look for a RemoteScan Server icon in the system tray.
How to clear a Preview scan region (4280997)
A scan region has been selected and needs to adjust the region every time when trying to scan. ... How can this be clear? ... Somebody selected a scan region in the Preview window and will still be there until it's cleared.
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4240360)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j ... More information about this vulnerability can be found here. ... National Vulnerability Ddatabase - CVE-2021-44228 (nist.gov)
How to View the list of the Registered Licenses (4276540)
Need to review the list of the RemoteScan registered licenses. ... This window will show the registration date, the machine MAC Address, the machine Name, and the current Unlock key.
RemoteScan landscape images are getting cropped unexpectedly (4240602)
Certain imaging programs (such as NAPS2) can import documents from a scanner where individual pages can be saved as either portrait or landscape: ... Users don't need to manually rotate the pages in the imaging program.
How to configure RemoteScan to use Direct IP transfer instead of Virtual Channel (4369906)
<div style="margin-left: 40px;"><strong>Important Note:</strong></div> ... <div style="margin-left: 40px;"><strong>It is strongly recommended the customer utilize a VPN to route TCP traffic between the user's PC and the Windows Server, as RemoteScan TCP traffic is not encrypted</strong></div>
RemoteScan Socket Listening Error (4243924)
This is a known issue where RemoteScan may not completely launch when RemoteScanServer.exe is executed, and shows SOCKET LISTENING ERROR with a red X over the RemoteScan tray icon. ... This issue is typically caused by a malfunctioning Twain or WIA driver.
RemoteScan Silent Install Configuration (4246220)
RemoteScan silent installation configuration is useful for creating .msi files for deploying RemoteScan onto several workstations or installing ... RemoteScan via a scripted install. ... <br><br> <p><strong>RemoteScanEnterpriseASP.exe</strong> - The name of the installer, keep in mind that this may be slightly different depending on the version of RemoteScan that you have purchased.
How to capture RemoteScan logs (4240584)
RemoteScan Server proxy log: Reports communication between RemoteScanServer.exe and a local connection proxy on the user's local PC, such as a remote connection client or RemoteScan scannerless redirection utility.
RemoteScan version 10.829 release notes (4370064)
RemoteScan version 10.829 release notes This release only contains minor UI work, please refer to the release notes of the previous release (10.828) for the changes that were done: ... <ul><li>Enable Skip Blank Pages option for Epson FF-640</li><li>No longer make updates to Citrix module.ini file.</li><li>Change registry setting AllowVirtualDriverExLagacy to True so other third-party drivers could be used.</li><li>ICA packet size change to fix freezing issue.</li><li>"Native" word changed to "System-provided"</li><li>Copy right year is added to RemoteScanEnterprise Client About dialog box.</li></ul>
RemoteScan products explanation (4370200)
Need to know the difference between RemoteScan products. ... This product supports most customer environments and utilizes localized hardware-based licensing, where a unique unlock key is associated with a physical MAC address on the local endpoint.
RemoteScan webcam captured images are all black or all green (4246261)
Users may encounter an issue where images captured from webcams using RemoteScan are either completely black or completely green. ... This issue is caused by a video pixel depth and compression format configured within the local webcam driver which is not compatible with RemoteScan.
How to setup ScanSnap with RemoteScan (4245800)
RemoteScan began supporting Fujitsu ScanSnap scanners starting May 24, 2018, with the release of the following versions of RemoteScan: ... Fujitsu ScanSnap scanners are not currently compatible with the common Windows image capture API's (Twain, WIA, ISIS), and these devices currently only communicate with other applications via a locally-installed Windows agent (ScanSnap Manager or ScanSnap Home).
Testing scanner and webcam drivers for RemoteScan (4245814)
Occasionally, local image capture devices will not be function as expected. ... This may happen for various reasons, but most commonly: ... Scanner driver was corrupted by a Windows update (rare)
RemoteScan Speed Optimization (4244312)
Customers frequently ask about ways to achieve the fastest scan speed results with RemoteScan. ... The variables that affect the speed at which an image will be transferred include: ... The scan settings themselves
RemoteScan locking up at Reading Image step when utilizing Citrix ICA (4240350)
To verify this precise issue is happening, in RemoteScan logging: ... RemoteScan Server logging can be enabled on the local Citrix client. ... To enable logging, right-click on RemoteScan tray icon on the local PC and click on Options.
How to add a user to the Support Portal (4255813)
How to add a new user to a KACE company account so access can be granted to the support portal? ... This article explains the steps to take to have a new employee associated to the company's KACE account.
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