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WIA No Friendly Name displayed when selecting the scanner (4378451)
This issue may occur when running the RemoteScan server on Windows 11 24H2, or if the following Windows updates are installed on earlier versions of Windows 11: KB5044284, KB5044384, or KB5046617.
RemoteScan Antivirus and Security Exceptions (4240646)
Certain Windows security products and features are known to impair the functionality of RemoteScan, causing one or more of the following symptoms: ... User sees the following RemoteScan error message: "IP is responding but the RemoteScan software is not running.
RemoteScan Is Not Running (4243945)
RemoteScan does not appear to be running. ... RemoteScan server application is running on the local PC, but as a different user or background service ... On the local PC, look for a RemoteScan Server icon in the system tray.
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4240360)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j ... More information about this vulnerability can be found here. ... National Vulnerability Ddatabase - CVE-2021-44228 (nist.gov)
How to View the list of the Registered Licenses (4276540)
Need to review the list of the RemoteScan registered licenses. ... This window will show the registration date, the machine MAC Address, the machine Name, and the current Unlock key.
RemoteScan landscape images are getting cropped unexpectedly (4240602)
Certain imaging programs (such as NAPS2) can import documents from a scanner where individual pages can be saved as either portrait or landscape: ... Users don't need to manually rotate the pages in the imaging program.
RemoteScan Socket Listening Error (4243924)
This is a known issue where RemoteScan may not completely launch when RemoteScanServer.exe is executed, and shows SOCKET LISTENING ERROR with a red X over the RemoteScan tray icon. ... This issue is typically caused by a malfunctioning Twain or WIA driver.
RemoteScan Silent Install Configuration (4246220)
RemoteScan silent installation configuration is useful for creating .msi files for deploying RemoteScan onto several workstations or installing ... RemoteScan via a scripted install. ... <br><br> <p><strong>RemoteScanEnterpriseASP.exe</strong> - The name of the installer, keep in mind that this may be slightly different depending on the version of RemoteScan that you have purchased.
How to capture RemoteScan logs (4240584)
RemoteScan Server proxy log: Reports communication between RemoteScanServer.exe and a local connection proxy on the user's local PC, such as a remote connection client or RemoteScan scannerless redirection utility.
RemoteScan products explanation (4370200)
Need to know the difference between RemoteScan products. ... This product supports most customer environments and utilizes localized hardware-based licensing, where a unique unlock key is associated with a physical MAC address on the local endpoint.
RemoteScan webcam captured images are all black or all green (4246261)
Users may encounter an issue where images captured from webcams using RemoteScan are either completely black or completely green. ... This issue is caused by a video pixel depth and compression format configured within the local webcam driver which is not compatible with RemoteScan.
How to setup ScanSnap with RemoteScan (4245800)
RemoteScan began supporting Fujitsu ScanSnap scanners starting May 24, 2018, with the release of the following versions of RemoteScan: ... Fujitsu ScanSnap scanners are not currently compatible with the common Windows image capture API's (Twain, WIA, ISIS), and these devices currently only communicate with other applications via a locally-installed Windows agent (ScanSnap Manager or ScanSnap Home).
Testing scanner and webcam drivers for RemoteScan (4245814)
Occasionally, local image capture devices will not be function as expected. ... This may happen for various reasons, but most commonly: ... Scanner driver was corrupted by a Windows update (rare)
RemoteScan Speed Optimization (4244312)
Customers frequently ask about ways to achieve the fastest scan speed results with RemoteScan. ... The variables that affect the speed at which an image will be transferred include: ... The scan settings themselves
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