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Support: What is Support's policy on installations and upgrades? (4311244)
What is Support's policy on installations and upgrades? ... Here at Technical Support it is Quest’s policy not to be on call for assistance with Upgrades or Installations as we deal with break/fix issues at time of the problem.
Agent Health State rule fires multiple alarms on Foglight Server restart (4248722)
Is it possible to prevent the multiple alarms? ... Behavior is by design; agents are considered "Broken" as they are still active on the Foglight Management Server, but the Foglight Agent Manager (FglAM) has been stopped and agents are no longer running (e.g. FglAM shutdown or restarted due to maintenance operations).
How to create custom rules from the Infrastructure Dashboard (4299782)
The Infrastructure dashboard has a Wizard that allows to easily <strong>Add Custom Rules</strong>. This is briefly documented on the <a href="https://support.quest.com/technical-documents/foglight-for-infrastructure/5.9.8/user-guide/5#559263" title="Link to docs" target="_blank">Foglight for Infrastructure User Guide</a>. This feature is available since <strong>Foglight for Infrastructure</strong> cartridge <strong>version 5.9.2</strong>. <p>See screenshot and follow steps below.</p>
Is there an alarm for when the SSL certificate used by the FMS is about to expire? (4265197)
Is there a rule that sends an alert when the SSL certificate used for the Foglight Management Servers (FMS) is expiring? ... By default it will generate an alarm when expiring within 30 days. ... For example:
How to upload a server support bundle to Quest FTP site (4316098)
Foglight provides the ability to upload FMS / FglAM support bundles directly from the UI to the FTP site. ... How does one configure this properly? ... The existing solution to upload support bundles from Foglight UI does not meet the enhanced security standards used in Foglight and will be removed in a future release.
How to delete/remove topology objects which have not been updated for a while (4303008)
How to remove old topology objects from Foglight which have not been updated for a while and are no longer wanted? ... Is there a way to do a bulk deletion? ... Please find the attached script delete-state-objects.groovy.
Multiple credential alarms firing after blackout ends (4378179)
An agent blackout or global blackout is configured during a maintenance window; no alarms are received while the blackout is active but once it ends many Credential Management Event alarms fire and get cleared automatically.
MySQL 8.x as external database fails as it does not support authentication type (4378240)
Foglight is unable to start when using MySQL 8.x as the external database; the errors in the Management Server log indicate that the connection is not using a password even though one is set in the server configuration file.
How to configure Email notifications when Foglight Management Server stops unexpectedly (4376809)
How to configure email notifications when the FMS crashes or stops unexpectedly. ... <p>High Availability foglight can be used in conjuction with <a href="https://support.quest.com/technical-documents/foglight/7.1.0/high-availability-field-guide/4#TOPIC-2071242" target="_blank">Remote Monitor</a>
Are there any alarms which notify when Foglight is having issues? (4257859)
Are there any alarms which notify when the Foglight database or server is having issues? ... What do alarms and email notifications regarding the "Catalyst" mean? ... The "Catalyst" alarms are related to the Foglight Management Server repository database or the server itself; for example:
Error when using Capacity Director to plan a host decommission (4378295)
In using Capacity Director to plan a host decommission, error "Host HOSTNAME is already scheduled for decommission" is displayed even though no hosts are listed under the Planned Changes pane. ... Topology objects related to a previously planned host decommission for the same host exist but are not listed in the Planned Changes pane from the Capacity Director dashboard.
Step by step guide for upgrading Foglight (4311516)
Please refer to the Foglight Upgrade Guides for the release you want to upgrade to. ... NOTE: Support recommends restarting the Foglight Agent Managers (FglAM) prior to cartridge upgrades via the Windows services or Linux/Windows command line, or using the restart functionality in the Agent Managers panel.
When do SQL Server Availability and Usability Alarms Fire? (4293896)
Which Foglight Cartridge for SQL Server Availability/Usability alarms will fire against certain system status? <p>Below are the expected alarms to trigger when the monitored system is in a particular status.
Change hostname in SAML metadata.xml (4300064)
How to update SAML 2.0 hostname used in the metadata.xml if you need to use a custom DNS entry instead of the physical hostname.
Investigating and resolving OS (Operating System) credential issues (4226257)
Investigating OS connection issues can be challenging when there are numerous credentials present in the FMS. ... This knowledgebase article describes some techniques to identify and resolve common OS credentials issues for Windows and Linux / Unix.
How to enable Kerberos Debug at the FglAM level (4309953)
How can Kerberos debug be enabled in the Foglight Agent Manager (FglAM)? <ol><li>Change line 7 of [FGLAM_HOME]/state/default/config/auth.login.config to the following: ... <pre class="language-markup" style="background: #efefef;padding: 8px;display: block;border: 1px solid rgb(204, 204, 204);overflow-x: auto;"><code>com.sun.security.auth.module.Krb5LoginModule required client=TRUE refreshKrb5Config=TRUE debug=TRUE;</code></pre>
Support for customized values in Foglight trap actions (4228912)
Enhancement Request to support customized values in Foglight SNMP Trap Actions <p>WORKAROUND</p> ... <p>Enhancement FGLCM-265 was opened to support customized values in Foglight trap actions and has been included in the 5.9.8 and higher releases of the Foglight Management Server.<br><br>The <strong>Send SNMP Trap Action</strong> parameters VarBind01OID to VarBind10OID and VarBind01Value to VarBind10Value can be used to specify custom OIDs and values to be sent in the SNMP trap.<br><br>For example:</p>
Existing tags are not displayed when adding a tag to an agent (4378117)
From the Agent Status dashboard, when trying to add a tag to an agent, existing tags are not listed. ... ERROR [http-exec-24] com.quest.wcf.core.context.ContextUtils - Error getting value of context entry with key: tags com.quest.wcf.core.module.runtimevalue.RuntimeValueException: com.quest.wcf.publicapi.code.FunctionInvocationException: Failed to invoke method "findAllTags" for Java Function definition id=system:wcf_common_ui_table.findTagsByCategory using class=com.quest.wcf.components.table2.TaggingFunctions in view: 'system:wcf_common_ui_table.nested' in top-level view: 'system:administration_agents_agent_status.updatePageWrapper'
How to use Forward Alarms as SNMP Traps rule (4288357)
After enabling the Forward Alarms as SNMP Traps rule, we noticed that the trap was actually sent twice, once when the alarm was cleared and once when it was raised again. ... Is there a way to suppress sending the SNMP Trap for a cleared alarm?
How to increase Foglight topology instance limits? (4311089)
The configured limit of 50000 instances of type HostProcess has been reached. ... The configured limit of 50000 instances of type DB2_Database_Partition_Table has been reached. ... Foglight has a default limit of 50000 topology instances per object type.
Azure Cloud daily cost dashboard timing out. (4378069)
When clicked on the explore button there is no response from the UI and the request hangs. ... Bug with the product. ... WORKAROUND ... Please contact Support for a hotfix patch for this issue. ... STATUS
How to forwarding and customizing SNMP trap alarms? (4327849)
There is a need to integrate the Foglight notifications as SNMP traps to IBM Tivoli monitoring system. ... How to replace values within the alarms SNMP trap that is being sent by Foglight? ... This issue has to be looked on a cartridge by cartridge basis, to be able to change the data being sent in the SNMP trap message.
SAML authentication not working after upgrade to Foglight 6.3 or higher (4375312)
After upgrading to Foglight 6.3 or higher users can no longer authenticate using SAML. ... No changes have been made to the SAML configurations on Foglight. ... The URL in the error message may be displayed without a port if Foglight if using the default ports for HTTP (80) or HTTPS (443).
Facts when working with Active Directory Groups and Foglight Directory Services Configuration (4352964)
Troubleshooting import of LDAP groups when logging into Foglight with LDAP users. ... Troubleshooting import of LDAP groups when logging into Foglight with LDAP users. ... AD groups that Foglight sees the user is a member of (based on the mode of group searching) get added as "External" Groups.
How to blackout all of Foglight (4213624)
Foglight 6.3.0.5 and 7.1.4 introduce a new blackout type that allows disabling all alarms during a blackout. ... The system:globalblackout command is available from the Foglight command-line interface with the following options and arguments:
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