How to resolve issues or add users to your Company's Quest Support Portal account (4249772)
Support Portal account has incorrect information or there are issues logging into the Support Portal. ... There is a need to add a new user to your company's Quest support portal account. ... <p>Contact the Support Admins for all Support Portal issues:</p>
How to switch from the new user interface (UI) console to the Old user interface (UI) console in Metalogix Diagnostic Manager? (4279239)
How to switch from the new user interface (UI) console to the old user interface (UI) console in Metalogix Diagnostic Manager? ... Click on the ellipsis option near Home Item, this displays a popup menu to switch from new user interface console to old user interface console.
Metalogix Diagnostic Manager FIPS (Federal Information Processing Standards) compliance. (4293899)
As of time of publication (Version 5.0), Metalogix Diagnostic Manager for SharePoint has not completed FIPS 140-2 Compliance and it is not supported.
Diagnostic Manager requests to re-enter license periodically (4209349)
Some users may experience an issue while trying to use Diagnostic Manager. ... with the old server from the <strong>dbo.MetalogixLicenseInfo</strong> table</span></p><p><span style="font-family: "Segoe UI";font-size: 11pt;">2) Restart the <strong>Metalogix Diagnostic Manager Collection Service</strong> in<strong> Windows Services</strong></span></p><p style="margin: 0in;font-family: "Segoe UI";font-size: 11.0pt;">3) Open the <strong>Diagnostic Manager</strong> console and re-activate the license.
How to install Diagnostic Manager (4313930)
You can install and deploy Metalogix Diagnostic Manager in any network environment. ... You must have at least one Microsoft SharePoint farm deployed to use Metalogix Diagnostic Manager. ... This procedure guides you through a typical install of Metalogix Diagnostic Manager.
How to Uninstall Metalogix Diagnostic Manager (4315182)
Describe how to uninstall Metalogix Diagnostic Manager. <p><strong>Uninstalling Metalogix Diagnostic Manager:</strong></p><ol><li style="margin-left: 40px;">Diagnostic Manager is normally installed on a WFE, locate the server which has Diagnostic Manager installed and browse to Control Panel\Programs\Programs and Features. </li><li style="margin-left: 40px;">Find Diagnostic Manager in the list of installed applications, select it and then click on Uninstall.</li></ol><p> </p><p style="margin-left: 40px;"> </p><p style="margin-left: 120px;"><img alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-79G9TGZ_DM1.PNG"></img></p><p style="margin-left: 120px;">Finally, just wait for the uninstallation process to complete.</p><p style="margin-left: 40px;"> </p><p style="margin-left: 40px;"> </p><p style="margin-left: 40px;"> </p> A reboot of your server is not required to install or uninstall Diagnostic Manager.
"Could not establish trust relationship for the SSL/TLS secure channel" when refreshing a web page (4286199)
The error message below is encountered when trying to refresh a monitored web page in SharePoint Diagnostic Manager: ... The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
Why are non-WFE servers listed as farm servers in SharePoint Diagnostic Manager? (4281737)
This may result in some non-WFE servers in the environment (e.g. email servers) being counted against farm servers for licensing purposes.</div> ... <div> </div> ... <div>In the event that such servers do not have to be monitored, navigate to Options > Manage Licenses and uncheck the servers in question.
QUICK TAKES: Monitoring ULS logs (4277331)
Summary :ULS Log Collection > This article includes a video that discusses how to monitor ULS logs in Diagnostic Manager., <a href="https://metalogix-academy.wistia.com/medias/xz2r3qsif9" target="_blank">Click here to view the video</a>
QUICK TAKES: Configuring alert responses and notifications (4277325)
Summary :This article includes a video that discusses how to configure alert responses and notifications in Diagnostic Manager., <a href="https://metalogix-academy.wistia.com/medias/etn5bfu2b4" target="_blank">Click here to view the video</a>
Error: 2343. Specified Path is Empty from InstallShield (4272620)
Specified Path is Empty from InstallShield ... In some rare situations, it may be that there are two versions of the product listed in the registry. ... In such a case, any attempt to upgrade will result in the error message above.
What ports are used by Diagnostic Manager? (4281744)
You must configure your network firewall settings to allow the components to communicate with one another. ... If you disable communications between the components, Diagnostic Manager may not function properly.</p>
QUICK TAKES: Installing the Component Analysis Solution (4272524)
Summary :Installation > This article includes a video that discusses how to install the Diagnostic Manager Component Analysis Solution., <a href="https://metalogix-academy.wistia.com/medias/41debomll1" target="_blank">Click here to view the video</a>
Managing recovery model enforcement (4272603)
Summary :Configuration Details > This article describes how to prevent the SharePoint Diagnostic Manager Collection service from forcing the recovery model to Simple., ... <p>Attempts to change recovery model of Diagnostic Manager repository database cause service failures.</p> <p>By default, the Diagnostic Manager Collection Service attempts to force the repository database to Simple recovery model upon start up.</p> <p>Perform the steps below to override this behavior so that the repository database's recovery model can be changed to Full:</p>
"Error loading web page: The underlying connection was closed..." (4281774)
When you attempt to add a web page for analysis in SharePoint Diagnostic Manager, you receive the error message: ... The underlying connection was closed: An unexpected error occurred on a send."
Alert for "Missing SharePoint Counters" received repeatedly for a newly added farm (4272623)
After discovering your SharePoint farm through SharePoint Diagnostic Manager, you begin to receive an alert with a message similar to the following for one of the servers in your farm: ... Text: SharePoint Server - Metric Missing SharePoint Counters failed collection
Application pool is not running (4277262)
What can I do when an application pool in a SharePoint farm being monitored by Diagnostic Manager is not running? ... Below are some troubleshooting steps to analyze and investigate the issue: ... Get PID of the application pool's worker process.
Can SharePoint Diagnostic Manager monitor a WSS 3.0 installation configured using SQL Server Embedded Edition? (4281679)
This is a special database that may only be used by SharePoint. ... You must install the repository database on a separate installation of SQL Server.</li><li><b>Configuration Database Connections</b> - SharePoint Diagnostic Manager will connect to the configuration database of monitored farms to read the farm topology (servers and server roles).
Quick Takes: Adding a New Farm (4260548)
Summary :This article includes a video that discusses how to add a farm in Diagnostic Manager., <p>The following were discussed in this <a href="https://metalogix-academy.wistia.com/medias/jk2lp429tt" target="_blank"><b>Quick Takes</b></a>:</p>
WMI Object Counter encountered an Invalid Class error in WMI query (4281802)
The counters exist, but the WMI service is not handling them correctly.</li></ul> <p>It must first be determined if the WMI counters are not generating properly on the monitored machine. ... To confirm that WMI counters can be found and collected natively, you can use the WBEMTEST utility in Windows.
QUICK TAKES: Exploring the Diagnostic Manager Component Architecture (4272540)
Summary :This article includes a video that discusses the component architecture of Diagnostic Manager., <a href="https://metalogix-academy.wistia.com/medias/8bm3lvp3j3" target="_blank">Click here to view the video</a>
The RPC server is unavailable (4277373)
<p>The following message is encountered when attempting to add a farm using a clustered SQL server:</p> ... <p style="margin-left: 40px;"><i>SharePoint Topology Access - Server Performance Credentials (FAILED) Error: WMI connection to the node of the SQL Server clustered instance failed.
Quick Takes: Adding a server group (4241767)
Summary :This article includes a video that discusses how to add a server group in Diagnostic Manager., <p>The following were discussed in this <a href="https://metalogix-academy.wistia.com/medias/4w2bmhmvbq" target="_blank"><b>Quick Takes</b></a>:</p>
Is SharePoint Subscription Edition supported by Diagnostic Manager? (4314227)
At this moment, SharePoint Subscription Edition is not supported by Diagnostic Manager, this version of SharePoint will be supported in the future.
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4314243)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j. ... More information about this vulnerability can be found here. ... National Vulnerability Ddatabase - CVE-2021-44228 (nist.gov) This is an industry-wide vulnerability affecting the Apache Log4j itself and is not specific to Diagnostic Manager.
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