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Archive Web Doesn't Return Any Result Running Searches (SQL Time Out) (4278028)
Running searches from the archive web from any mailbox or journal mailbox doesn't return any result no matter if a search criteria is used or not. ... Stop the <strong>MAM Search</strong> Service from the Windows Services.
How to View archive message shortcut properties in Outlook (4305729)
Need to view the properties of shortcuts created by Metalogix Archive Manager for Exchange in Outlook. ... N/A <p>To view properties of Metalogix Archive Manager shortcuts in Outlook perform the following steps to adjust the columns and view</p>
Error during Upgrade: Failed to register MAM Exchange Handler! (4269408)
The specified service has been marked for deletion. ... This is caused due to the installer not been able to stop all the services. ... Perform the following actions if you recieve the mentioned error during the upgrade:
Unable to restore or rehydrate any mailboxes (4280394)
When trying to restore or rehydrate any mailboxes the following error message may show up: "Mailbox: ID Error: [InsideBackupInterval] The server is currently in backup mode. ... No archiving or restore operations are allowed to occur during backup time window
Moving all files to a new HSM store (4292609)
Note: This is different than changing the location of the store ... Prerequisite: The destination store should already be created and tested before starting this process ... To move data between HSM stores you can use an HSM task.
Prevent email from being purged (4273753)
End user would like to make sure that emails from the Metalogix Archive Manager for Exchange are not getting purged. ... For an email to be purged from the Archive Manager there are 2 conditions:
Groups migrated to Microsoft 365 using Active Directory Sync not being updated; archiving not being done for users now on Office 365 (4290402)
When migrating from On-Premise AD to Azure AD Sync, as part of an Office365 migration from local Exchange Servers, groups are sync'd to Exchange Online from the former local AD groups. ... As such, they are visible from the Office 365 management tools, but they don't show up on the Enterprise Manager console and do not appear to be updated.
The license is not valid you have reached the allowed data count (4269706)
Getting error "The license is not valid you have reached the allowed data count..." and customer states they are below the number of our in use activated licenses. ... Your license count may be off because of a migration, lack of access to the licensing server, or other causes.
Not able to export PST task from Archive manager - Tasklist corrupted (4311847)
User may get an error message "failed to export search result" when trying to export PST task. ... Error says: "Object reference not set to an instance of an object" ... There is a corrupt "tasklist.xml" file in the PST Export directory folder
Error opening archived messages using the Metalogix Archive Manager Addin for Outlook (4311534)
To check your permissions, right click the file folder, then click Properties ... Message has already been purged from the archive ... HSM files or the HSM store that contains the message is not available
Failed to import mailbox: Unable to import mailbox. Mailbox is not accessible. Check if mailbox DB is accessible. (4226640)
When importing user mailboxes from Exchange server, you receive the following error message: ... Failed to import mailbox: Unable to import mailbox. ... Mailbox is not accessible. ... Check if mailbox DB is accessible.
Cannot open archived messages in OWA with Exchange 2010 / 2016 or 2019 hybrid environments (4305235)
Exchange 2010 is setup in co-existence with Exchange 2016 or 2019 ... Incorrect configuration for the account being used to run the Exchange 64-bit extensions on the Exchange server(s) ... In environments with both Exchange 2010 and Exchange 2016/2019 servers, we must configure a separate user account with a mailbox in the 2016/2019 environment to use for the Exchange 64-bit extensions.
Re-index data in the archive which produced errors during initial indexing (4311623)
During indexing errors were produced preventing some messages from being indexed <p>Low disk space on the archive server</p><p>SQL timeouts</p><p>Corrupt data</p><p>Missing data in the HSM</p><p>Message attachments that cannot be read for indexing</p> <p>If PostProcessing was not able to index all data in the archive and the PostProcessing plugin shows errors, Post-Processing can make another attempt to archive these messages. To cause Archive Manager to re-index errors perform the following steps:</p><p>1. Stop the PostProcessing service on the archive server</p><p>2. Run the following SQL query (replace schema with the database schema in use, such as dbo)</p><blockquote>UPDATE [schema].[EXCHANGEPAMPPERROREX] SET ERRORCOUNT = 0</blockquote><p>3. Start the Post-Processing service on the archive server</p>
Cannot Access Mailboxes from Metalogix Archive Manager using MAPI (4292900)
If you are able to access the SuperUser's mailbox the problem is most likely with the Exchange configuration. ... To update the Exchange connection settings follow the steps in this article: https://support.quest.com/metalogix-archive-manager-for-exchange/kb/262396/unable-to-connect-to-mailboxes-in-exchange-and-or-archiving-has-stopped-working-262396
Address Book Synchronizations failing - Error: Index out of bounds (4292687)
If the archive server is unable to connect to Exchange to validate credentials for the SuperUser are valid it may not be able to save the credentials and complete the Address Book Manager during an upgrade for Metalogix Archive Manager.
Shortcuts for archived messages do not contain e-mail body text (4292675)
Shortcuts created my Metalogix Archive Manager for Exchange are created with no body text <p>After an email has been archived as a delayed shortcut, certain metadata is added to the email. ... This is necessary to ensure that Metalogix Archive Manager can identify this email as a delayed shortcut.</p><p>If a delayed shortcut email is changed before the email is converted into a standard shortcut, another version of this email is created in Metalogix Archive Manager.</p><p>When converting the delayed shortcut into a standard shortcut, a problem can occur when referring to the additionally generated version.
Known issues with Metalogix Archive Manager 8.2.0.274 (4305358)
Several minor issues have been found with Metalogix Archive Manager for Exchange in version 8.2.0.274 including: ... When using a retention policy set to create delayed shortcuts, shortcuts are created with no body text
Restoring (re-hydrating) all archived messages to Exchange (4305709)
If you restore messages and the job runs later it may re-archive the messages.</li><li>Restores can also be done for individual mailboxes if needed. ... This is especially useful if you have mailboxes that are not part of your groups in Archive Manager.</li></ul><p style="margin-left: 40px;">To perform a restore of an individual mailbox, search for the mailbox using the Look for field above the group list.
Unable to deploy Nscale File Service in HSM (4226493)
When tryiing to add Nscale Fiile Service in HSM Configuration an error message pops-up with the following error message: ... The system can not find the stated file. ... File name: "Newtonsoft.Json, Version = 11.0.0.0, Culture = neutral, PublicKeyToken = 30ad4fe6b2a6aeed" at PamConfig.HSM.MediaStoreAdmin.Pages.PageNscaleArchiveDesc.LoadArchiveDescriptorsFs () at PamConfig.HSM.MediaStoreAdmin.Pages.PageNscaleArchiveDesc.OnLoadData (Wizard wizard, IStore store) at PamConfig.HSM.MediaStoreAdmin.Pages.BasePage.LoadData (Wizard wizard)
Metalogix Archive Manager for Exchange and load balancers (4305315)
Customer needs to allow users to open archived messages in OWA and uses a load balancer for Exchange N/A <p>Many load balancers for Microsoft Exchange require additional configuration to allow archived messages to open in OWA.
Function and purpose of shortcuts created by Metalogix Archive Manager for Exchange (4300342)
When we are archiving messages in your environment we are removing the original message and replacing it with a shortcut to the item we store in the archive. ... Archive message shortcuts contain a significant portion of the data from the original message such as the sender, recipient, subject, and body text of the message, but we remove items like attachments and embedded images.
Deploying the Metalogix Archive Manager Addin for Outlook (4305263)
The Archive Manager Addin for Outlook needs to be deployed for users N/A <div><p>The Archive Manager Addin for Outlook is an optional feature for Metalogix Archive Manager that allows access to multiple functions of Archive Manager from their Outlook client.
Cannot open archived messages (or attachments) - Failed to re-create .msg file (4311606)
Error opening archived messages in Outlook - Failed to re-create .msg file <p>The archive server has run out of hard drive space on the drive where Metalogix Archive Manager is installed</p><p>The service for one or more HSM Stores is not running on the archive server</p> <p>The most common cause for this error message is that the archive server has run out of disk space, and is unable to use the temp directories to rebuild the message from the archive the user is trying to open.
Metalogix Archive Manager and Mobile devices (Android, iOS) (4305275)
Users cannot open archived messages on mobile devices N/A <div><p>Mobile devices such as Android and iOS phones are not able to open archived message shortcuts created by Metalogix Archive Manager due to limitations of mobile e-mail clients.
Upgrading to Metalogix Archive Manager 8.2 or newer (4288878)
Customer needs to upgrade Archive Manager Customer is running an older version <p>Upgrades to Metalogix Archive Manager 8.2, 8.3 and 8.4 are supported from 7.4 and above. ... Instructions and documentation can be found in the download package.
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