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Title
SMTP verification error, e-mail failed -
Description
SMTP server verification failed -
Cause
Outbound SMTP e-mail is blocked by Virus Scan Enterprise (VSE) 8.x Access Protection rule on Port 25
Blocked items include:Alert and event notifications from McAfee products such as Vulnerability Manager and Network Security PlatformMail from third-party email applications.The VSE 8.x Access Protection feature allows the user to block specific ports. Although standard exclusions are set, SMTP error from the vRanger e-mail feature must manually revise and excluded. -
Resolution
Manually exclude the process that is being blocked.
NOTE: Ensure you use the exact process name as found in the Access Protection log.- Click Start, Programs, McAfee, VirusScan Console.
- Right-click Access Protection and select Properties.
- Click the Access Protection tab.
- Under Categories on the left, select Anti-virus Standard Protection.
- In the right pane, select Prevent mass mailing worms from sending mail, then click Edit.
- In the Processes to exclude section, type the process name, then click OK to close the Rule details window. (add, vizioncore.vRanger.shell.exe, vizioncore.vRanger.service.exe, and vRangerAPI.exe
- Click Apply then close the Access Protection Properties window.
Reboot vRanger and test e-mail report, addditonal, run an ondemand job and cancel the process you are going to receive the report into you Inbox.