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After right clicking on a server in the Spotlight on Messaging console and selecting Diagnose | Launch Diagnostic Console, you get the following error. The following error has occurred whle executing the action The Following plug-in is not installed: SoM - Exchange 20xx plug-in.
Cause
The SOM Diagnostic Console is not installed.
Resolution
Launch the Spotlight on Messaging installer and remove Spotlight on Messaging.
Run the installer again selecting the Management Console and the Diagnostic Console with all required plug-ins.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Unified Communications Diagnostics
Topic(s):
Configuration
Article History:
Created on: 10/3/2013 Last Update on: 5/7/2023
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