If a user has Nortel Client v04_65.18 install on their local Windows XP machine, they may encounter the below Microsoft error when launching Toad:
'TOAD has encountered a problem and needs to close. We are sorry for this inconvenience'
Debug information:
'The instruction at "0x004048b6" referenced memory at ""0x01b917d4". The memory could not be "read". Click on OK to terminate the program
'Runtime Error 216 004048B6'
Upgrading the Nortel Client to: Nortel Client v04_65.26 may help resolve this issue for Toad 7.6 since it works with Toad 7.5.2. Another option would be to remove the Nortel Client if it is not being used.
If the same error occurs after upgrading the VPN Client to V05.01.100, then try the following:
1. When launching the Nortel Client, under the Options menu, there is an option to Disable Auto Connect. Auto Connect is a services that starts on Windows Startup, and the user never needs it.
2. Once user selects Disable Auto Connect and rebooted, TOAD will be able to launch.
