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Title
License key not working in Toad for Oracle 12.5 and above. Message says it needs to be upgraded. -
Description
After upgrading Toad for Oracle to version 12.5 or above, the following message is received.
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Cause
The Authorization Key and Site Message entered represent a legacy license key, which were used in Toad 9.7 and earlier. The legacy key has a format of 1-12345-12345-12345-12345. This key format is no longer supported starting in Toad 12.5 and need to be upgraded.
Up to May 2014, Toad for Oracle has been able to work with two styles of license key. The “new format” key (introduced in 2009) offers higher encryption and provides greater flexibility. The legacy, or “old format”, license key is being phased out starting with the release of Toad for Oracle 12.5. All old format license keys need to be upgraded to the new format keys if upgrading Toad for Oracle to newer versions.
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Resolution
RESOLUTION 1:
How to upgrade your license key using your license number:To obtain a new key, please go to the Quest License Key Upgrade page.
Note: The "license number" is different from the license key (or authorization key) you register in Toad. The "license number" is a serial number that is linked to your account, and is usually 9 characters long, alpha numeric (i.e. X75-8AF-354).
RESOLUTION 2:
Locating your license number:To locate your license number, please review this Knowledge Base article regarding ways to look it up on previous installs.
RESOLUTION 3:
If you can’t locate your license number:Create a licensing service request on the Licensing Assistance page on the Quest Software support portal. Ask to retrieve your license number, and have your license key upgraded to the new format.
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Additional Information
If the license key cannot be upgraded for any reason, please download and install Toad for Oracle version 12.1 or older to use with the old format key. This can be downloaded from the Download page, and using the version selection field. https://support.quest.com/toad-for-oracle/download-new-releases Note, when the version falls out of support, it will no longer be available through the download page. You can contact support directly to request that an older version be sent to you.