-
Title
Unable to launch or login to Toad Subscription (Error Code: -2146697211) -
Description
When trying to open Toad Subscription, the login screen hangs and there are no error messages in the login screen.
In the Licensing.log file, are the following entries:e.g.
==============
[INFO] [2021-05-24 09:11:39:168] - Validating Licenses
[INFO] [2021-05-24 09:11:39:169] - Checking internet connection
[SUCC] [2021-05-24 09:11:39:179] - Internet connection available
[INFO] [2021-05-24 09:11:39:181] - Loading Licenses (Offline)
[INFO] [2021-05-24 09:11:39:628] - No valid licenses found
[INFO] [2021-05-24 09:11:46:284] - Signing In
[INFO] [2021-05-24 09:11:46:284] - Checking internet connection
[SUCC] [2021-05-24 09:11:46:286] - Internet connection available
[ERROR] [2021-05-24 09:12:41:024] - Error during sign-in process (Error Code: -2146697211)
============== -
Resolution
The 'Error Code: -2146697211' usually will appear if the local machine cannot reach a particular resource. Please check if there are any higher level internal policies / firewall restrictions / security software that might be blocking the Toad application from connecting out to the internet.
See troubleshooting tips document for additional help. -
Attachments