Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Installation is stuck or hangs at "Preparing configuration files..." phase.
Description
When trying to install Toad for DB2, it has a window saying, "Preparing configuration files, it may take several minutes.". But after waiting about 45 minutes, it's still stuck or hanging.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.