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Title
Installation is stuck or hangs at "Preparing configuration files..." phase. -
Description
When trying to install Toad for DB2, it has a window saying, "Preparing configuration files, it may take several minutes.". But after waiting about 45 minutes, it's still stuck or hanging. -
Resolution
WORKAROUND 1:
Delete the Quest/Dell Installer directory in "C:\Program Files (x86)\Quest Software\" location and try to install again.
WORKAROUND 2:
Install using the MSI Special Installation File, instead of EXE.
Download MSI Special Installation File or use the /extract command.
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Additional Information
In the Event Viewer, it stated the faulting application was QI.exe. Also verify that the process is not being blocked by 3rd party software or antivirus. This may apply to various versions of the .NET Toad.