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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Planning for deployment

When you are planning your deployment, you must determine the number of servers across which you are deploying UC Analytics. You also must determine how much storage is required for the number of mailboxes from which you are collecting data.

For additional information see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

Determining where to install services

It is not recommended that you install any UC Analytics services on the same server where core MessageStats or UC Diagnostics is installed.

If you are installing the UC Analytics services on several computers, consider the following information:

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Data collection performance is better if the Data Engine service is located near to the Exchange server and to the Skype/Lync CDR database server.
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Ideally, you would install UC Analytics on a computer that is in the same forest as the Exchange servers from which you are collecting data. However, you can install in a forest that is separate from the forest that contains your Exchange servers. For information about configuring multi-forest environments, see Adding multiple Active Directory forests .
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You can install UC Analytics on a virtual machine (VM) but, to obtain optimal performance for a production installation, it is recommended that you install on a physical machine.
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The Storage Engine service nodes automatically synchronize with each other. If you install multiple Storage Engine services, it is better to have them collocated when possible for performance reasons.
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It is best to have all the UC Analytics services located as close as possible. At a minimum they should all be within the same site.
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For security considerations, all services are recommended to be installed within the intranet. For information about configuring the web site for https, see Setting up the web site for HTTPS .
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For small to mid-size installations. UC Analytics can be installed on a single computer.
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For large installations, use one of the recommended deployments provided in the installer. For additional information see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

What files should be excluded from anti-virus software?

You should exclude the UC Analytics storage folder from anti-virus scans. By default, the storage directory is located in the following path:

C:\Program Files\Quest\UC Analytics\Storage

If the storage folder is not excluded from anti-virus scans, the anti-virus software will lock files in the storage folder. During normal operation, when your configured UC Analytics data collections attempt to update the stored data, the file locks can cause problems. Also, if anti-virus scans are running against the storage folder, it can create issues when the installer attempts to upgrade your stored data.

What files need to communicate through software firewalls?

Software firewalls, such as Windows Firewall, can prevent the code in the UC Analytics processes from performing necessary network input and output. Such firewalls must be configured to allow the UC Analytics Data Engine to communicate with the Query Engine and to communicate with your Exchange, Active Directory, Cisco, and Skype for Business resources.

The files that can be affected by a software firewall are as follows:

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C:\Program Files\Quest\UC Analytics\Storage Engine\bin\prunsrv.exe
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C:\Program Files\Quest\UC Analytics\Query Engine\bin\prunsrv.exe
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C:\Program Files\Quest\UC Analytics\Data Engine\UC.Analytics.Insights.DataEngine.Service.exe
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C:\Program Files\Quest\UC Analytics\Data Engine\UC.Analytics.Insights.DataEngine.BulkDataExport.exe
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C:\Program Files\Quest\UC Analytics\DeploymentManager.exe
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