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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Installing the Exchange Online PowerShell module

To use OAuth modern authentication for data sources that connect to hybrid or native Office 365 through remote PowerShell, the Exchange Online PowerShell module (v1 or v2) must be installed on your computer.

Data sources that connect to Exchange Online using remote PowerShell are:

•
Exchange Online Mailbox Contents
•
Exchange Online Native User Configuration
•
Exchange Online Hybrid User Configuration
•
Exchange Online Native Mailbox Configuration
•
Exchange Online Hybrid Mailbox Configuration
•
Exchange Online Public Folders
To install the Exchange Online PowerShell (v1) module

Perform the following steps in a browser that supports ClickOnce such as Microsoft Internet Explorer or Edge.

1
Open the Exchange admin center (EAC) for your Exchange Online organization.
2
In the EAC, go to Hybrid | Setup and click the appropriate Configure button to download the Exchange Online PowerShell module for multi-factor authentication.
3
In the Application Install window, click Install.
To install the Exchange Online PowerShell (v2) module

If you want to install the Exchange Online (v2) module, you can follow the instructions in the Microsoft article titled Install and Maintain the Exchange Online PowerShell V2 Module.

Appendix B:Configuring the Skype for Business or Lync Server

Appendix B:
Configuring the Skype for Business or Lync Server

For UC Analytics to collect statistical data from a Skype for Business or a Lync server, the Monitoring role must be installed on the Skype for Business or Lync server and Call Detail Recording (CDR) must be enabled and running.

See the following sections for the steps to configure your Lync or Skype for Business server.

Configuring Lync Server 2010
Configuring Lync Server 2013 or Skype for Business 2015/2019

Configuring Lync Server 2010

Microsoft Lync Server gathers statistical data through the Monitoring role and from Active Directory. To collect data from Lync 2010 server, you must install and enable the Monitoring server role on your Lync server.

The procedures are divided into the following parts:

1. Adding the SQL store for monitoring
2. Installing the Monitoring role
3. Enabling Call Detail Recording (CDR)
4. Starting the monitoring services

1. Adding the SQL store for monitoring

As a prerequisite, you must have created a SQL instance which will be used to store the monitoring records. Then you can add your instance to the SQL store in Topology Builder.

To add the SQL store used for monitoring
1
In the Lync Topology Builder, select SQL Store | New SQL Store.
2
Enter the FQDN for the SQL Server and the SQL instance name (if you are not using the default instance).
3
Verify that the new store appears under the SQL stores folder.
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