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Quadrotech Nova Current - User Guide

Overviews Adoption Accelerator Delegation & Policy Control (DPC) Reporting TMS Settings About

Contact Center

Use the Contact Center to manage the list of individuals who you want to be notified when alerts or other events occur.

 

To access the Contact Center, click the Settings button (a gear) located in the top right of the Nova window, and then select Contact Center, as shown below.
contact center 1

 

You can search for contacts and update their names. You can add new contacts manually, or they are added automatically when they are invited to log in to Nova for the first time.
Contact Center 2

 

This list of individuals in the Contact Center is also used when you are scheduling reports. So, if you are sending a scheduled report to someone who is not already listed in your contacts, open the Contact Center and add them manually before scheduling the report.

ContactCenter1

 

From the Contact Center, you can specify which alerts you want each contact to receive by clicking More button, and then selecting the Settings tab. Here is how it looks:

 
ContactCenter2

Schedule Center

Use the Schedule Center to see and manage the scheduled reports you currently have set up. Schedules you set up in Nova Reporting are automatically added to the Schedule Center.

To access the Schedule Center, click the Settings button (a gear) located in the top right of the Nova window, and then select Schedule Center, as shown below.
schedule center 1

It shows a list of previously scheduled reports, as shown below.
schedule center 2

You will notice an ellipsis next to each scheduled report. Use the Edit button to change a report schedule, as shown here:

schedule center 3

 

schedule center 4

 

This will bring you to the schedule screen, as seen in the images below.

 

Naming and describing the report

SchedCenter2

 

Scheduling the report (time, date and frequency)

 

SchedCenter3

 

Adding recipients for the report

 

SchedCenter4

 

Selecting the format for the report

 

SchedCenter5

 

Finalizing your scheduled report

 

SchedCenter6

 

 

 

For example, you could schedule a subscription overview report to be sent to the CTO at the beginning of each month, so they can see how many Office 365 licenses are being used and are available across the organization.

 

A video regarding the Schedule Center can be seen here.

Notification Center

The notification center is where you will see Nova-based alerts and notifications across your organization. Find an overview of your notifications by clicking the bell icon in the banner.

NotifCenter1

To be notified when a new alert is registered, click Enable.

From here, you will see an overview of alerts, sorted by date and its critical status.

NotifCenter2

Going into detail on a notification

To see an alert in more depth, click on the notification bell, then click on an alert. You will see a screen similar to the one below.

NotifCenter3

From here, you will see:

·What the alert is about

·When the alert happened

·The reason for the alert

·The alert's current state

·When the alert was created

·When the alert was last modified

·Who modified the alert

·If the email was emailed out, sent by SMS or pushed within the application, depending on how you configured the settings.

Notification Center Dashboard

By clicking on the bell icon, and then click See all alerts, it will take you to the Notification Center dashboard, as seen below:

NotifCenter4

Here, you can see all alerts that have been registered since the beginning of your subscription. From the dashboard, you can:

·Sort by Severity, Alert Name, Alert Source, Alert State and Date Added.

oChoose the columns you would like in the dashboard by clicking the plus (+) icon in the top right corner, and select/deselect as appropriate.

·Mark each alert as in an Acknowledge, In Progress or Closed state by either:

oClicking on the ellipses and selecting the appropriate alert state.

oClicking on the check box to the left of the alert, clicking Manage, then selecting the appropriate alert state.

·Click on the ellipses and select Details to view the details of the alert, similar to above. You can also select your alert state from here.

Alert Severity

Alert severity gives you information on the status of an alert, and if attention or action is needed:

·Informational: These alerts describe events that have occurred within your tenant that you do not need to take action on. An example of an informational alert is notifying you that a scheduled report has been successfully sent.

·Healthy: A healthy notification alerts you that a critical error has successfully been resolved.

·Degraded: A degraded alert arises when an error occurs that needs attention. An example is when a scheduled report is unsuccessfully sent. Viewing the details shows you specifically what the error is and why it failed.

·Critical: A critical alert is a notification that needs immediate attention. An example of a critical alert is a workload experiencing an unexpected outage in Service Monitoring.

Alert Settings

Alert settings are where you can set up notifications to be sent via email, SMS or pushed to you within Nova. You can find alert settings by clicking on the bell icon, then My alert settings.

If you would like to be sent notifications via email and/or SMS, enter your details within the Personal Details tab.

In the Settings tab, you can set up alerts for a range of categories (Nova, Billing and Global), and customize notifications depending on what you need to be notified about. For example, you can set up SMS notifications for Degraded alerts and receive push notifications and emails for Critical alerts. View the image below for an example of how you can set up notifcations.

NotifCenter5

Alert Source

Alert sources are where your alerts are coming from. These sources are DPC, Radar, Reporting, Workflow, Accounting, Service Monitoring or Other.

Alert States

Alerts have four stages that can be changed by a user. Those are:

·New: The notification has entered the system and has not been looked into by any user.

·Acknowledged: The notification has been opened by a user.

·In progress: A user is investigating the notification.

·Closed: The notification has been investigated.

To change an alert level, click on a notification as described above, and click on either Acknowledge alert, Set in progress or Mark as closed.

Service Monitoring

Many organizations move their on premises services to the cloud in hopes of getting better service than they have—better up-time, security, resiliency, data protection, etc. Nova Service Monitoring provides Office 365 workload availability monitoring that helps an organization see whether Office 365 is as reliable as the organization hoped. This is achieved through:

·Performance monitoring

·Outage location tracking

·Workload availability monitoring

·SLA reporting

 

This information is invaluable when troubleshooting Office 365-related problems. The service gives an organization quick answers to questions like:

·Is the service available? Nova Service Monitoring offers global awareness of Office 365 service status.

·Is it performing like it should? Find answers in SLA planned-versus-actual reporting.

·Can a certain user use the service? Helpdesk troubleshooting is easier with per-user visibility.

·Are there any problems with the service that might affect my users? Check per-location statuses to find out.

 

Nova Service Monitoring gives you access to historical and real-time monitoring data, so you can see what is broken now, what was broken in the past (including when it broke and when it started working again), and a historical record of latency, uptime, etc. This allows you to make data-driven decisions.

You can monitor service availability globally:

SHDash

Or, focus on a specific location:

ServiceMonitoring2

 

Here is a video with more information about Nova Service Monitoring.

What does it monitor?

Microsoft data centers are automatically monitored for Office 365 workload availability, outages, performance, etc.

Besides monitoring those data centers, Nova Service Monitoring can be configured to track availability and performance of other services, as well.

For example, if you have a lot of users in a certain location, let us say Toronto, you could install a beacon on a virtual machine in Toronto. Then, Nova Service Monitoring reaches out to a mailbox that you configure and tests the availability/performance.

In this example, it will test the connection from Toronto to the data center where the mailbox exists

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