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Quadrotech Nova Current - User Guide

Overviews Adoption Accelerator Delegation & Policy Control (DPC) Licensing Reporting Service Health TMS Nova Administration Settings About

Overviews

Below are some brief overviews surrounding some of Quadrotech Nova's features.

 

Name

Overview

My Associations

This page lists all tenants/organizations you’re associated with. Use the options to select your default organization or remove your access to an organization.

 

Click here to learn more about the Tenant Management System.

Users Page

The Users page shows a list of users that you have permission to view. Depending on authorization policies in place, you can create new users and perform actions on existing on users users, such as:

·Changing a display name

·Updating location information

·Resetting a password

·Managing multi-factor authentication

·Inviting a guest to the tenant

User Profile

On the User Profile page you can see information about the user who is logged in to Nova. If there is

a default self-service policy in place, then some or all of the information on the page relating to the

user account can also be edited.

Contacts Page

This page shows you a list of contacts for a certain Office 365 tenant. You can add, remove, and edit listed contacts.

Mailboxes Page

On the Mailboxes page, you can review and manage mailboxes in the Office 365 tenants that you have access to. You can:

·Create new mailboxes

·Update information on existing mailboxes, such as adding an additional SMTP address, enabling a mailbox archive, and changing the mailbox type

·Delete mailboxes

Groups Page

On the Groups page, you can manage Office 365 groups. You can:

·Create new groups

·Remove groups

·Edit the details related to a group such as changing the owner, adding members to a group, and more.

Teams Page

On the Teams page, you can manage Office 365 Teams. You can:

·Add new teams

·Remove old, inactive teams

·Edit the details of existing teams. For example, creating new channels, updating the list of owners or members of a team, and more.

Contact Center

The Contact Center page shows a list of contacts associated with your current tenant. On this page

you can:

·Search for a contact.

·View additional information about a contact.

·Edit and delete contacts.

·Add new contacts.

These contacts are used when scheduling reports.

 

Click here to learn more.

My Organization

This page shows your tenant hierarchy. Use this page to add, remove, and edit tenants.

Select the tenant you want to perform an action against. Then, click either:

·Add Child to add a sub-tenant.

·Edit to update the tenant’s name and settings.

·Manage to invite an administrator to associate with the tenant, select administrator roles, or remove an administrator’s access.

·Add Trial: to give an organization temporary access to Nova.

·Resync Tenant to update the tenant details.

Click here for more information on adding customer tenants and tenant administrators.

Tenants Page

On the Tenants page, you can review the tenants that you have access to and create and manage virtual organizational units.

 

Click here to learn more.

Dashboards

Nova can show a dashboard containing useful metrics related to your organization. Dashboards can be customized, they auto-refresh, and you can turn them into a visual display for a help desk, call center, or network operations center.

 

Click here to learn more.

License Policies

Policies can be created so that Office 365 license management is delegated away from Global Administrators. For example, you might want to allow regional managers handle licenses for their region.

 

Click here to learn more.

On-Premises Agent

In a hybrid Office 365 environment where some resources remain on premises inside a customer organization, Nova can deploy an agent to collect metadata and perform administration. In this article we'll see how to install the agent. Once installed the agent will be automatically kept up to date by Nova.

 

Click here to learn more.

On-Premises Domains

Here you can see information about the on premises domains that have been discovered by the on

premises Nova agent.

Adoption Accelerator

The Nova Adoption Accelerator allows you to define adoption goals and track progress against them. Every day Adoption Accelerator checks to see if users have met the goal during the last X days (the collection period). If a user has met the goals, they're considered to have successfully adopted the workload.

For more information, see our Adoption Accelerator section.

Manage Administration Audit Log

The audit log shows who performed what actions against which object. The audit log can be filtered

and sorted. Additionally, you can customize which columns display.

 

Click here to learn more.

My Invitation

After someone invites you to associate with an organization and delegates management rights to you, you can use this page to see the status of your invitation and accept/decline it.

 

Click here for more information on the process of being invited to access Nova.

Click here to learn more about the Tenant Management System and adding tenant administrators.

Custom PowerShell

The Custom PowerShell page shows a list of PowerShell scripts which have been added to Nova. You can:

·Add new scripts

·Edit or delete existing scripts

·Execute a script

info

NOTE: Only System Administrator and Account Administrator role holders can access this page and perform actions with custom PowerShell.

Click here to learn more.

Licenses

The Licenses page shows information about licenses in tenants that you can access. On this page you can:

·View license information on the current or other accessible tenants

·View how those licenses are assigned

·Depending on license policies, you can assign licenses to users.

Configuration Policies

Configuration policies bring standardization to a particular tenant (also called an organizational unit). For example, you could use a configuration policy to grant access to a certain resource for all users within a tenant.

Or, you might manage two tenants. One contains people working in the United States, and the other contains people in the United Kingdom. You can create configuration policies to give users in the United States a Country attribute of US. And, another configuration policy gives users within the United Kingdom a Country attribute of UK.

 

Here's more information:

Creating a policy

Assigning a policy to an organizational unit/tenant

Exporting or importing policies

Processing configuration policies in an organization

Authorization Policies

Nova authorization policies are used to set up Role-Based Access Control (RBAC). A Nova administrator configures authorization policies to specify who can perform certain actions within a tenant, and the conditions associated with those actions. They delegate the ability for users to do something, against something. Using the policy properties, you can get very granular in how you delegate access. For example, after assigning the Update Tenant User action to an authorization policy, you might edit the policy's properties so delegates (i.e. members of the helpdesk) cannot read and/or edit certain information.

 

Here is more information about Authorization Policies:

More about authorization policies

Setting up a policy

Delegating action(s) to a policy

Setting policy properties

Exporting or importing policies

Delegation examples

Jobs

Delegation & Policy Control (DPC) actions are completed via jobs. The Jobs page shows all Nova jobs, in various statuses. You can sort and filter the jobs list. You can add jobs, restart jobs, set priority, and more.

Some jobs need to be performed more than once. For example, you might want the Get Mailboxes job to recur, so it checks regularly to see if new mailboxes are added to your environment. Use the Job Schedules page to schedule recurring jobs, change the frequency at which they occur, and see when a recurring job was last performed.

Jobs Scheduler

Delegation & Policy Control (DPC) performs several actions from time-to-time, on a schedule. Use the Job Schedule page to review the jobs, create new ones, and edit existing ones. You can sort and filter the jobs list. You can add jobs, run jobs now, and more.

Schedule Center

The Schedule Center page shows a list of scheduled reports in your current tenant. On this page, you can:

·Edit a report schedule.

·Run a report now.

·Delete a report schedule.

·Duplicate a report schedule so that another copy can be configured in a different way.

Click here to learn more.

 

Software Requirements

 

In order to use Quadrotech Nova by Quest, users must have at least one of the following Office 365 Licenses:

E1/F1

E3

E5

Adoption Accelerator

If people won't actually use a service, there's no point in having it. You won't reap any benefits. Successful implementation of Office 365 depends on user adoption. For example, when Microsoft Teams replaces Skype for Business Online, you can onboard users and get them familiar with the new platform. However, if they don't start actively using Teams for their collaboration, then the transition is going to be disruptive since you'll have to eventually force them to use the new service.

Having insight about who's using Office 365 services means you can anticipate user adoption issues and plan for them. Native Office 365 tools show you how licenses are allocated, and some basic information about how they're being used, but there isn't significant detail, and there aren't tools to support user adoption initiatives.

 

Adoption Accelerator UI

The Nova Adoption Accelerator allows you to define adoption goals and track progress against them. Here's how it looks when you check the progress of an existing adoption campaign:

AA1

 

Adoption Goals

When you set up a new campaign, you're prompted to set adoption goals and a collection period. These settings are used to analyze whether users are adopting the new workload. Here's how it looks:

AdoptionAcceleratorCampaignCreator

You'll define goals for how many times you want users to perform specific actions during the collection period. So, for example, you might set a goal that you want each user to attend 2 Teams meetings during a 7-day period. Or, you might want each user to interact with a file from SharePoint 5 times within a 30-day collection period.

You might choose a shorter collection period for a workload that gets used daily, like Teams. Or, you might choose a longer collection period for a workload that gets used less often, like SharePoint.

Each day the Adoption Accelerator checks if the user met adoption goals during the last X days (collection period). Any time a user meets the goals during the collection period (the previous X days), the Adoption Accelerator considers them to have adopted the workload.

 

Scoping Your Campaign

Before you set up a new campaign, you'll want to:

·Decide how long you'll run the campaign and what the phases will be. You'll provide dates the phases will run during the setup process.

·Determine how you'll measure whether users have adopted the workload. What are your goals? (See the Adoption Goals section above.)

·Create any communication materials you want to send to users during the campaign. You can add these to the Adoption Accelerator so they're sent automatically during the campaign.

·Decide which users you'll track. Will you track everyone or only certain departments? Will you use a static list of users or will you adjust your list if people leave or join the organization during the campaign?

How to Create a Campaign

Follow these steps to create a campaign:

1.Go to Usage & Adoption > Adoption Accelerator. If you are locked out of Adoption Accelerator, ensure you have the correct administration privileges. If you do and this are still locked out, contact Quadrotech support.

2.Click Create New Campaign.

3.Give the campaign a name and workload type, and then specify how long you want the campaign to run.

4.Identify the number of phases of the campaign. For example, you might have 3 phases broken down like this:

·Phase 1: Introduce the new workload.

·Phase 2: Provide more information to get users active in the workload.

·Phase 3: Provide details about corrective action to get users active in the workload.

5.Specify the time period you want to use to measure campaign progress. See the Adoption goals section above for more information.

6.Add goals and specify how many times you want users to perform specific actions during the collection period. See the Adoption goals section above for more information.

7.Enter a campaign description.

8.Define your audience type and any filters. Here's more about the Audience Type options:

·Dynamic: The group of users tracked as part of the campaign changes as people join and leave the organization.

·Static: A group of users is captured on the first day of the campaign and that list doesn't change throughout the campaign.

9.Define the phases by setting start date(s) and end date(s) and adding communication preferences.

Viewing, Editing, and Deleting Existing Campaigns

Follow the steps below to view, edit, or delete an existing campaign.

1.Go to Usage & Adoption > Adoption Accelerator.

2.If desired, sort/filter the list of campaigns and locate the desired campaign.

3.Either:

·View the campaign's statistics: Click the graph button to view the campaign's status.

·Edit the campaign: Click the pencil button, and then click through the breadcrumbs at the top of the page to edit the campaign's parameters.

·Delete the campaign: Click the trash can button to remove the campaign and all associated data.

AA3

 

Use Cases

Here is an example of how you would use Adoption Accelerator.

Your organization wants to move communication platforms and believe Microsoft Teams has the best set of features that suit your users' needs. You are beginning the transition from another piece of communication software and you think it would be beneficial to get data on which users are being integrated well into Teams, and which users may need further support. Ideally, you would like the transition period (campaign date) to be around three months, and would like the campaign to happen in three phases with three adoption goals.

·Phase One: To ease your new users into Microsoft Teams, you may want to track the Private Chat Message Count from your users within the first couple of weeks to see who has began using Teams.

·Phase Two: You may be hoping to see collaboration within your departments, so defining an adoption goal around Team Chat Message Count is the best method to track this.

·Phase Three: By this point, you are hoping that your users are now mostly communicating with Microsoft Teams. This would be a good point to see the overall scope of your adoption campaign with Total Activities.

 

After your campaign has finished, you then have the opportunity to see who has been fully integrated into Teams and who may need further support.

 

Click here to watch a video showing Adoption Accelerator in action.

Adoption Accelerator UI

The Adoption Accelerator report user interface allows you to spend less time in searching for the Adoption Accelerator reports you need.

The User Interface allows you to:

·toggle between hiding and showing campaigns no longer active.

·filter campaigns by their name. Search for the reports you want to see.

·group campaigns that you see in the UI. Sort campaigns by either workload (Teams, OneDrive For Business etc.) or status (ongoing or completed).

AAUI1

An example of Adoption Accelerator's User Interface can be seen below:

AAUI2

Delegation & Policy Control (DPC)

The Delegation and Policy Control (DPC) feature in Nova allows administrators to authorize rights and responsibilities to other users within their organization.

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