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ControlPoint 8.8 - for Office 365 Installation Guide

Deployment of ControlPoint Onine Configuration Site Fails During Installation

Issue

During ControlPoint Online installation, the following error occurs:

CP Online Configuration Site Fail

Possible Reason

The operating system is not using TLS version 1.2 by default.

Resolution

Enable TLS version 1.2 on the server.  Refer to the following Microsoft articles for complete instructions.

·Transport Layer Security (TLS) best practices with the .NET Framework

·How to enable TLS 1.2

Cannot Launch ControlPoint Online After Installation

Issue

After installing ControlPoint Online, I cannot successfully launch the application.

Cannot Launch CPO

Possible Reason

TLS 1.3 is enabled on the server.  (TLS 1.3 is enabled by default on Windows Server 2022 but is not yet supported for O365).

Resolution

1.Launch IIS Manager

2.Navigate to Sites > ControlPoint Online

3.Click on Bindings then click on Edit to edit the site bindings

4.Check the Disable TLS 1.3 over TCP  box then click OK.  

Disable TLS 1.3

5.Refresh your ControlPoint Online session.

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