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KACE Systems Management Appliance 13.0 Common Documents - Release Notes

Resolved Server issues

Resolved Server issues

The following is a list of server issues resolved in this release.

Table 4. Resolved server issues

Resolved issue

Issue ID

Could not save Managed Install with empty Devices field when logged-in user's role had Device Scope Label applied.


When logging in, a blank screen sometimes displayed, requiring a page reload.


Physical to virtual backup migration preserved any physical card network settings.


Restoring backup from the setup wizard did not always correctly set the DB time-zone.


The Patch Schedule list page may be slow to load.


FileVault encryption was missing Conversion Status/Percentage and Encryption Status/Type.


Asset History entries could be missing from configuration.


Computer Inventory: Inventory failed when unknown characters existed in Machine Process.


Patch Download: Failed payload download shows updated when last payload succeeded.


Attachments of type .eml or .msg were missing from tickets submitted by email.


Monitoring: Log Profile alerts did not create tickets.


NOTE: The option Enable webserver compression is removed from Settings > Control Panel > Security Settings in this release.

Resolved KACE Agent issues

Resolved KACE Agent issues

The following is a list of KACE Agent issues resolved in this release.

Table 5. Resolved KACE Agent issues

Resolved issue

Issue ID

macOS installer prompted user to install Rosetta on Mac with Apple silicon (M1/M2) chip.


Agents were going offline after failing to update the Konea certificate after it had expired.


Process names could be reported incorrectly in inventory for Linux.


Offline Scripts looping due to DST change.


Known issues

Known issues

The following issues are known to exist at the time of this release.

Known issue

Issue ID

Performing a search in the quarantine device list may not work as expected.


Server: API requests that do not provide a user agent header always fail.


Creating a report that includes the Number of Records Analyzed may produce an error when running the report.


Expired software license asset user notifications are generated for licenses with no expiration date set.


Agentless inventory of macOS 12 incorrectly shows two volumes mounted to '/'.


Manually provisioning an SNMP device from Discovery Results page shows missing settings when SNMP walk is selected and that walk failed.


Nmap discovery type with TCP or UDP port scan options selected does not return opened ports.


Device Actions can sometimes fail when accessing them through a direct URL.


Login field does not update after user authenticates through SAML and the mapping was changed.


Large metering data can cause page to load slowly.


Schedule info does not show correctly after disabling a Linux Package Upgrade Schedule.


Managed Install snooze time is ignored. Snooze option does not reappear until next inventory interval.


Managed Install attempts used up during inventory when user alert is snoozed.


System requirements

System requirements

The minimum version required for installing KACE Systems Management Appliance 13.0 is 12.1. If your appliance is running an earlier version, you must update to the listed version before proceeding with the installation.

The minimum version required for upgrading the KACE Agent is 11.0. We recommend that you always use the same version of the agent and the KACE Systems Management Appliance.

Starting in version 12.0 of the appliance, earlier KACE Agent versions, such as 11.1, must be signed specifically for your appliance version. For example, if you are using KACE Agent 11.1 with the 12.1 version of the appliance, you must obtain and install the KACE Agent 11.1 KBIN file that is signed with the 12.1 appliance key. You can download signed KACE Agent KBIN files from the KACE Systems Management Appliance Software Downloads page.

NOTE: The KACE Agent RPM package can be installed on managed SUSE Linux devices only when the libxslt-tools package is installed before the agent package.

To check the appliance version number, log in to the Administrator Console and click Need Help. In the help panel that appears, at the bottom, click the circled 'i' button.

Before upgrading to or installing version 13.0, make sure that your system meets the minimum requirements. These requirements are available in the KACE Systems Management Appliance technical specifications.

End of support for Dell 12G physical servers

11th and 12th Generation Dell PowerEdge (R610/R410/R420) servers are no longer supported. Any attempts to upgrade the appliance using this hardware result in failure. Contact your KACE Sales Representative to plan for a migration to a virtual platform.

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