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Foglight for Siebel 5.2.1 - User and Reference Guide

Introducing Foglight for Siebel Systems Foglight for Siebel Systems Summary Dashboard About the Foglight SiebelServer Agent Foglight for Siebel Systems Reference

Setting the SiebelServer log information properties

Use the SiebelServer Siebel Log Info agent properties to enter data relating to the Siebel server logs.
To set the Siebel log information properties:
1
Go to the Siebel Log Info set of properties.
2
Type the full path to the directory where the Siebel Server and Component Log files are located in the Siebel Server Log Directory box.
3
Click the Monitor Siebel Server Log option button:
•
True — to enable monitoring of the Siebel server log files.
•
False — to disable monitoring of the Siebel server log files.
The default is False.
4
Select the Siebel Server Trap List that you want to update.
 
* 
CAUTION: Do not use Add or Delete unless directed to do so by Dell Support.
5
Click Edit.
A secondary property list appears.
6
Add an entry to the list by clicking Add Row.
Fill in the dialog box fields.
a
Enabled — mark to monitor logs for the listed item.
b
Search_String — the name of the text string, or error, to search for in the Siebel server log file.
c
Msg_Severity — the severity of the error message (INFORMATIONAL, WARNING, CRITICAL, or FATAL).
d
User_Message — a user-defined message describing what the error means to the Siebel administrator.
7
Click Save Changes.
8
Click the Monitor Component Log option button:
•
True — to enable monitoring of the Siebel component log files.
•
False — to disable monitoring of the Siebel component log files.
The default is False.
9
Select the agent Component Trap List that you want to update.
 
* 
CAUTION: Do not use Add or Delete unless directed to do so by Customer Support.
10
Click Edit.
A secondary property list appears.
11
Add an entry to the list by clicking Add Row.
Fill in the dialog box fields.
a
Enabled — mark to monitor task logs for the listed Siebel Component Alias.
b
Component_Alias — name of the Siebel component alias that the Siebel administrator wants to monitor for task log errors.
c
Search_String — the name of the text string, or error, to search for in the Component task log file.
d
Msg_Severity — the severity of the error message (for example, INFORMATIONAL, WARNING, CRITICAL, or FATAL).
e
User_Message — a user-defined message describing what the error means to the Siebel administrator.
12
Click Save Changes.
13
Click the Monitor Siebel Crash Logs option button:
•
True — to enable monitoring of the Siebel crash logs.
This enables you to monitor the existence of new Application Object Manager Crash Logs. The existence of a new Crash Log indicates that an Application Object Manager has crashed.
•
False — to disable monitoring of the Siebel crash logs.
The default is False.
14
Type the full path to the directory where the Application Object Manager Crash Logs are located in the Crash Log Directory box.
In Windows®, the default location is SIEBEL_HOME\siebsrvr\bin.
In UNIX®, the default location is SIEBEL_HOME/bin.
15
Click the Remove ServerMgr Log Files option button:
•
True — to remove all generated ServerMgr_TaskID.log files in the directory per sampling interval.
Foglight uses the Siebel Server Manager to collect Siebel availability and performance statistics. Siebel Server Manager generates one or more ServerMgr_TaskID.log files per sampling interval.
•
False — to disable removal of the generated ServerMgr_TaskID.log files.
The default is False.
 
* 
NOTE: Siebel Server Manager log files that other Siebel administrators generate are deleted during the log clean-up process.
16
Click Save.

SiebelServer Agent investigations

This section describes the following investigations:
•
Investigating Siebel Server performance
•
Investigating Siebel component performance
•
Investigating Siebel Server load
•
Investigating Siebel component load
•
Investigating Siebel Server SQL performance
•
Investigating Siebel component SQL performance
•
Investigating Siebel Server availability

Investigating Siebel Server performance

When a Siebel task operation completes, task level statistics that are gathered dynamically during the operation of a task roll up to the component level. Statistics for all enabled components assigned to a Siebel server are rolled up to the server level. Siebel server statistics are cumulative, for example, since the server started. These statistics can be used to monitor the progress and performance of a Siebel server.
To start with the Sieb_Srvr_Overview graph view:
•
Open the Sieb_Srvr_Overview graph view which correlates the Siebel server's cumulative response time with its cumulative utilization and throughput.

Investigating Siebel component performance

When a Siebel task completes its operation, task level statistics, gathered dynamically during the operation of each task, roll up to the Siebel component level. These statistics can be used to monitor the performance of each enabled Siebel component. Siebel stores component statistics as cumulative statistics, that is, since the Siebel server started.
The Foglight SiebelServer Agent collects both cumulative and delta Siebel component statistics. Foglight calculates Siebel component statistic deltas by determining the change in the individual statistics since the last collection, then stores the delta values in the Foglight repository along with the cumulative value for selected statistics.
To start with the Sieb_Comp_Statistics graph view:
•
Use the Sieb_Comp_Statistics graph view to analyze the amount of throughput and resource consumption each enabled Siebel component contributes to the Siebel server's total throughput and resource consumption since start up.
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