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Foglight for Integrations 5.9.8 - User Guide

Table of Contents

Using Foglight for Integrations

Understanding the Workflow

Alarms Workflow Service-Oriented Workflow SNMP Trap Receiver Workflow External Acknowledgement and Clearing of Alarms Workflow

Configuring Foglight for Integrations

Working in the Alarm Properties Dashboard Adding Configuration Item Properties Editing Alarm and Configuration Item Properties

Integration Samples

Receiving Alarms Samples Forwarding Alarms Samples Obtaining Integration Samples

Receiving Third-Party Alarms in Foglight

Preparing the Data Viewing Third-Party Alarms

Filtering Alarms Hiding Columns in the Alarms View Acknowledging Alarms Clearing Alarms Processing Alarms

Working with Configuration Items

Reviewing the Property Details of a Configuration Item Filtering Configuration Items Deleting Configuration Items Adding a Configuration Item to a Service

Using the CI Model in Service Builder

Selecting a Configuration Item in a Service Builder

Forwarding Alarms to Third-Party Systems

Forwarding Alarms Creating an XMLDump Script

Receiving SNMP Traps

Loading MIB Definitions Configuring Alarms from SNMP Trap Definitions Grouping SNMP Traps Configuring Agent Properties for the SNMP Trap Agent Troubleshooting

Receiving Acknowledged and Cleared Commands

Deploying and Configuring QMX Agents

Deploying QMX Agents Configuring QMX Agent Properties Configuring QMX

Configuring ServiceNow Integration

Requirements Configuring ServiceNow integration

CI List View Alarm Properties View CI Properties View Configuration View SNMP Trap Groups View

Alarm Integration Rule Clear Integration Alarm Rule Incident Integration Rule

Clear Integration Alarm Rule

The Clear Integration Alarm rule is used to clear alarms from third-party systems that have been closed by the third-party system. This rule should be used to clear alarms when the Auto_Clear_Integration_Alarms_with_EndTime parameter is set to false and the users do not want to manually clear alarms closed by the third-party systems.

This rule can be viewed by opening the navigation panel, and under Dashboards, click Administration > Rules & Notifications > Manage Rules and then click on a Clear Integration Alarm Rule.

For more information about how to edit and customize the Clear Integration Alarm rule, see Clearing Alarms , and Changing the Registry Variable .

Incident Integration Rule

Incident Integration Rule

The Incident Integration rule forwards incidents from Foglight to a third-party system. This rule is disabled by default. When this rule is enabled, all incidents are generated into XML. This XML can be fed into the a script which defines the actions used to send incidents to a third-party system. This rule is incident driven.

This rule can be viewed by opening the navigation panel, and under Dashboards, click Administration > Rules & Notifications > Manage Rules and then click on a Incident Integration Rule.

For more information about how to edit and customize the Incident Integration rule, see Forwarding Incidents in the Foglight Cartridge for Integration User Guide.

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