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Foglight APM for Real User Experience 5.9.11 - User Guide

Getting started with Foglight APM Monitoring Transactions Viewing Real User Activity from a Geographical Perspective Assessing real user experiences during key sequences Monitoring the performance of web sites and endpoints Searching APM data Replaying sessions, hits, and sequences Visualizing search results Creating Custom Drag-and-Drop Dashboards APM Tile and View Reference

Getting started with Foglight APM

If you are new to application performance monitoring (APM), review the first two sections of this section for a quick introduction to APM. The rest of the section tells you how to find the APM dashboards in Foglight and which dashboards to look at first.

NOTE: This guide focuses on the real user experience and web request monitoring features included in Foglight APM. If you want to know more about Java and .NET® monitoring functionality, see the Foglight for Application Operations User and Reference Guide.

This section introduces you to Foglight APM through the following topics:

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Introducing APM

Application performance monitoring (APM) refers to a set of capabilities or technologies used by IT staff to support the incident and problem management processes on multi-tier applications. A comprehensive APM implementation generally includes technology that provides the following capabilities:

Foglight APM supports all these capabilities, and provides information to the right users at the right time through a set of role-oriented operational dashboards.

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Who uses Foglight APM

Although there is no single organizational alignment or uniformly agreed upon set of titles for the actual practitioners of APM, the following list identifies the some of the people who typically use Foglight APM:

Application Support — responsible for ensuring that application services are performing as expected. Identifies and triages service degradations or outages.
Platform Specialist or Administrator — responsible for the operation of an individual application component (for example, a database, a host, an application server, or a web server). Receives and responds to Foglight alarms on their platform or domain.
Application Architect — a senior escalation resource who is typically engaged by Application Support for assistance in locating the source of an application issue.
Application Developer — responsible for the application code. Uses the Foglight transactional performance dashboards to gain an understanding of the operational execution and performance of their code.

In addition, a Foglight APM solution requires that one or more people take on responsibilities to design, implement, and maintain the solution. These people perform the following functions:

Application Performance Manager — designs and executes the APM strategy. Decides which of the organization’s web sites and web applications to monitor.
Foglight APM Administrator (Foglight role) — configures Foglight to monitor web traffic for the selected web sites and web applications.
Foglight Administrator (Foglight role) — configures and manages Foglight, and performs administrative tasks, such as assigning user roles.

The Foglight APM Administrator assigns the role of APM Operator to everyone who needs access to the APM dashboards to evaluate real user activity.

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Finding the Foglight APM dashboards

To find the Foglight APM dashboards, in the Foglight navigation panel, under Dashboards, expand APM. Top-level APM dashboards enable you to view aggregated data by sequence, transaction, or geographical perspective. The Search dashboards enable you to search the Archiver database by hits, sessions, or sequences.

The APM menu contains the following menu items:

Geographical Perspective — assess the performance of your web sites and applications by city, country, or region.

Search — search the Archiver databases for details about hits, sequences, and sessions.

Sequence Explorer — assess the performance of important workflows in your web applications.

Transactions — monitor real user experiences with or without the other transactional data captured by Foglight.

Web Site and Endpoints — assess the performance of your web sites and endpoints.



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