NetVault 11.4.5 - Installation Guide

Common errors

This section describes some common errors and their solutions. It includes the following topics:

NetVault Backup Service fails to start on Windows

The NetVault Backup Service fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer to see if it displays the following message:

PDT FATAL: lock file “postmaster.pid” already exists

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Backup Server.

NetVault Backup Service fails to start after the machine is restarted

After restarting the machine, the NetVault Backup Service sometimes fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer to see if it displays the following message:

FATAL: could not create any TCP/IP sockets " for a PostgreSQL source

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, start the Task Manager, and click Show processes from all users. You can see multiple instances of postgres32.exe running on the system. Select any one instance of this process, and click End Process to remove all instances of postgres32.exe. Then, start the NetVault Backup Service.

NetVault Backup Service starts, but stops immediately on Linux

On a Linux-based machine, the NetVault Backup Service starts, and then stops immediately.

No error messages are displayed.

This issue can occur if the Postgres service cannot resolve the host name localhost, and fails to start.

Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.