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DL Series Backup and Recovery Appliances DL4300 - RUU 3.2.78 Release Notes

Product licensing

To use and manage any version of Quest DL series backup and recovery appliance software, you need two items:

License portal accounts are free. If you are a new user, register at When you register, use the email address that is on file with your Quest sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Quest sales representative for assistance.
NOTE: This license portal was recently rebranded. If you previously registered a license portal account to use with AppAssure , then use that account information. Previous license portal users do not need to register a new account for Rapid Recovery.

For more details about the license portal, please see the Rapid Recovery License Portal User Guide on our documentation website.

Each Quest DL series appliance contains a 30-day license that is activated automatically the first time you start the Core on the appliance.

For uninterrupted backups, upgrade to a long-term license before the trial period expires. Once a trial license expires, the Rapid Recovery Core stops taking snapshots. To resume backups interrupted by the lack of a license, obtain a long-term license and enter the license information into the Core Console.

If a Core does not contact the license portal for 20 days after the grace period, it will be removed from the license pool automatically. If the Core subsequently connects to the license portal, it will be restored automatically on the license portal.

To add a license to a DL series backup and recovery appliance, see the topic “Adding a license” in the Rapid Recovery User Guide.

Installing this RUU

Contacting Quest

For sales or other inquiries, visit

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

Refer to our website ( for regional and international office information.
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