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DL Series Backup and Recovery Appliances DL4300 - RUU 3.2.78 Release Notes

Product licensing

To use and manage any version of Quest DL series backup and recovery appliance software, you need two items:

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An account on the Rapid Recovery License Portal.
License portal accounts are free. If you are a new user, register at https://licenseportal.com. When you register, use the email address that is on file with your Quest sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Quest sales representative for assistance.
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NOTE: This license portal was recently rebranded. If you previously registered a license portal account to use with AppAssure , then use that account information. Previous license portal users do not need to register a new account for Rapid Recovery.

For more details about the license portal, please see the Rapid Recovery License Portal User Guide on our documentation website.

•
A software license.
Your DL appliance is configured with a 30-day temporary license that is activated automatically the first time you start the Core on the appliance.
After you purchase a DL appliance, you receive by email a long-term (non-trial) license file or license number. If specified on the sales order, the license is sent to the end user email address. Otherwise, the long-term license is sent to the contact email address on the sales order.
To enable a trial DL appliance license:

Each Quest DL series appliance contains a 30-day license that is activated automatically the first time you start the Core on the appliance.

To upgrade a trial license:

For uninterrupted backups, upgrade to a long-term license before the trial period expires. Once a trial license expires, the Rapid Recovery Core stops taking snapshots. To resume backups interrupted by the lack of a license, obtain a long-term license and enter the license information into the Core Console.

If a Core does not contact the license portal for 20 days after the grace period, it will be removed from the license pool automatically. If the Core subsequently connects to the license portal, it will be restored automatically on the license portal.

To add a license to a DL series backup and recovery appliance, see the topic “Adding a license” in the Rapid Recovery User Guide.

Installing this RUU

IMPORTANT: This RUU will update your Rapid Recovery version to 6.1.3. Before installing this RUU, review the “Upgrading to Rapid Recovery” chapter in the Rapid Recovery 6.1.3 Installation and Upgrade Guide.
To install the RUU:
1
From your DL appliance, navigate to the Quest Support Portal and download the desired version of the RUU.
2
Run the RUU installer.
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NOTE: Your system may reboot during the RUU update process.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

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Submit and manage a Service Request.
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View Knowledge Base articles.
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Sign up for product notifications.
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Download software and technical documentation.
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View how-to-videos.
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Engage in community discussions.
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Chat with support engineers online.
View services to assist you with your product.© 2017 Quest Software Inc.
ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.
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