Return
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Title
Get error message "An exception has occurred java.lang.NullPointerException" when running "CSRs b -
Description
Get error message "An exception has occurred java.lang.NullPointerException" when running "CSRs by Priority" report
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Cause
The file $STAT_HOME/report/csrreports/format/dw_rpt_csrs_by_prio.jasper on Stat server was corrupt.
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Resolution
Delete file $STAT_HOME/report/csrreports/format/dw_rpt_csrs_by_prio.jasper from Stat server then run the report. This file will gets recompiled and re-created.