Return
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Title
Column name "HAS_BEEN_READ_FLAG" -
Description
I just want to know what is the significance of column "HAS_BEEN_READ_FLAG"
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Resolution
The HAS_BEEN_READ_FLAG column keeps track of whether or not the current owner of the CSR has ever opened the CSR. When the CSR is assigned to you the flag is set to N. Once you open the CSR it is changed to Y and stays that way until you assign it to someone else. In 5.5.4, you will see a checkmark on the console in the Unread field if the owner has not opened the CSR.