Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Oracle agent sometimes goes down while fetching objects
Description
On one environment while fetching objects that agent attempts to fetch but never returns. Once this happens, the agent is effectively down although the MERC_WAKE table still shows it as up.
Cause
Firewall timeout issue configuration.
Resolution
It is needed to make some changes to settings on the Stat Central Agent to prevent firewall timeouts per Install_Note.pdf | Firewall Tiemout section.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Stat
Topic(s):
Configuration
Article History:
Created on: 6/8/2015 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.