Need a security right for queue member to assign CSR's to other queue members when the assigne (4270051)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Need a security right for queue member to assign CSR's to other queue members when the assigne
Description

I would like users in the DBA queue that currently do not own a particular CSR to be able to reassign that CSR to other users in the DBA queue, but not be able modifiy other CSRs when they're not associated to the DBA queue.
Resolution

Stat 5.5.3 and greater versions have a new security right "CSR-Edit Other User - Full - Same Queue". This right enables the user to edit a CSR that is not assigned to them if the CSR is in a queue that they are a member of

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title