Version 5.5.1 is not transferring licence key to the user profile from the application folder on Citrix, even though the users are published users. It is not transferring the licence key for the terminal user or remote users.
This is by design
Please enter the licence key manually.
Issue fixed in version 5.5.3. The latest version of SQL Navigator can be downloaded at: http://support.quest.com/support_download/Downloads.asp