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Title
Installation errors: "This package installation failed..." or "RegisterComplete returned error code..." -
Description
Unable to install product suite. When trying to perform the installation via Bundle installer, getting the [8007051B] or [0x80070002] or [0x80070005] error. The issue happens on the bundle installer does not have the administrative privileges to perform the installation.ERROR:"This package installation failed due to you don’t have the privilege to perform the installation.The installer was not able to complete successfully."OR"This package installation failed because the current user don't have the privileges to perform the installation.The installation process was not able to complete successfully."OR"This package installation failed because the msi installer internal unknown error."ORRegisterComplete returned error code [0x8007051B].ORRegisterComplete returned error code [0x80070002].ORRegisterComplete returned error code [0x80070005]. -
Cause
Cause 1:The current user does not a member of Local Administrators group.Cause 2:There is no prompt for credentials when UAC is enabled for a standard user account to perform a pre-machine installation. -
Resolution
RESOLUTION 1:
If the user does not have Administrator Rights to perform the installation using an.EXE file, download and use the MSI Installer (Special Installation Only) zip file instead.
If the .MSI file also does not work, please have your IT / Helpdesk / Network Admin people install the product for you.
RESOLUTION 2:
The system UAC Security Policy setting incorrectly will cause the UAC does not prompt to ask the administrative authentication. Follow up below step to check your system UAC security Policy setting and correct it to make sure the installation successfully.
o Open the Command Line windows and issue “secpol.msc” then enter.
o Open the “Security Settings\Local Policies\Security Options”. In the details pane, scroll down to the policies whose names begin with “User Account Control”. For each policy. Double-click it and correct it value to those following settings:
- User Account Control: Admin Approval Mode for the Build-in Administrator account(Disabled)
- User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop(Disabled)
- User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode(Elevate without prompting)
- User Account Control: Behavior of the elevation prompt for standard users(Prompt for credentials)
- User Account Control: Detect application installations and prompt for Elevation(Enabled)
- User Account Control: Only elevate executables that are signed and validated(Disabled)
- User Account Control: Only elevate UIAccess applications that are installed in secure locations(Enabled)
- User Account Control: Run all administrators in Admin Approval Mode(Enabled)
- User Account Control: Switch to the secure desktop when prompting for elevation(Disabled)
- User Account Control: Virtualize file and registry write failures to per-user locations(Enabled)
o Restart your computer and perform the installation again.
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Defect ID
DSI-408