Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Playback error after upgrade to Version: 14.1.0.4330
Description
Customers report receiving the error below, after upgrading to spotlight version 14.1.0.4330:
Playback error [Update Error]: Updating the playback database failed : Deleting old playback data failed : Transaction count after EXECUTE indicates a mismatching number of BEGIN and COMMIT statements. Previous count = 1, current count = 0.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.