NOTE: if you are upgrading please make sure to backup your Agent directory and both Spotlight databases (Playback and SSR)
Run Microsoft Fix it to remove the current installation of Spotlight. To download the tool, click on the following link:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
After downloading the tool, please follow the steps below:
1. Run MicrosoftProgram_Install_and_Uninstall.meta.diagcab
2. Select Next
3. Select Uninstalling, It will scan the machine for Windows Uninstall issues
4. Select Spotlight Enterprise (or Spotlight On SQL Server) and click Next
5. Select "Yes, try uninstall"
6. You will get a result status notifying you that the process succeeded.
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