Return
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Title
Spotlight on Oracle has disabled Exadata button. -
Description
The RAC connection is configured for the Exadata system, but the icon showing Exadata specific graphs is disabled. -
Cause
The connection is not correctly configured. -
Resolution
To monitor the Exadata cells Spotlight needs the connection to the OS, so check if the “Monitor OS” part is configured in the connection properties.- Open Spotlight Client
- Open Connection Manager
- Right-click on RAC connection icon and select Properties...
- On Details tab in the Server connection details check if Monitor OS checkbox is checked and connect information are entered.
The Exadata icon is enabled by the query:SELECT e.IP,e.HOSTNAME,ins.DOMAIN,e.PORTNOFROM (SELECT CELLNAME IP,EXTRACTVALUE (xmltype (confval),'/cli-output/cell/name/text()')HOSTNAME,22 PORTNOFROM v$cell_config) e,(SELECT SUBSTR (host_name, INSTR (host_name, '.')) DOMAINFROM v$instance) insWHERE e.hostname IS NOT NULL;Run this query and check if it returns any rows.If the problem persists, please perform following steps and create a new Service Request (https://support.quest.com/create-service-request) or attach the following information to existing Service Request:- Connect to Exadata connection.
- Make a screenshot of Spotlight Client and attach it to Service Request.
- Close the Exadata connection.
- Go to View | Option... | Troubleshooting | Tracing and check the checkbox "Turn client tracking on" and "Turn server tracing on".
- Restart Spotlight Client
- Open Exadata Connection
- Click on Help | Support Bundle...
- Attach Support Bundle and result of the query above to Service Request.