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Setup Spotlight for mobile, but only see DS on cloud, no active connections
Description
Only see the Diagnostic Server on Spotlight on Oracle mobile, but no active connections. The Oracle connection is live and active on Spotlight, but still not seen on the mobile app or Spotlight Essentials site.
Cause
Missing checkbox to enable monitoring.
Resolution
RESOLUTION:
Disconnect the Oracle connection and then go to the connection properties. Check the option to "Monitor on Mobile Device" and then connect again. Then the same connection will show up on the mobile app/Spotlight Essentials.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Spotlight on Oracle
10.5
Topic(s):
Configuration
Article History:
Created on: 11/15/2017 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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