Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Unable to connect to Spotlight Essentials for Mobile Device ("Message":"Invalid user token) Status code: 401 Unauthorized
Description
When trying to upload monitoring data for Spotlight Mobile monitoring, the following error appears:
- Diagnostic Server - Health check data upload Health check data upload to Spotlight Essentials failed: Starting... Unable to upload. The remote server returned an error: ("Message":"Invalid user token) Status code: 401 Unauthorized
- Diagnostic Server - Mobile monitoring data transfer Mobile monitoring data transfer failed: HTTP error 401 (Unauthorized)
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.