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Title
How to determine the life cycle of various Shareplex versions? -
Description
At times one may want to know how long the current version of Shareplex will be supported. At other times one may be interested in knowing how long the version that one intends to upgrade to is in existence. There could be other reasons for knowing about the product life cycle, its implications and various terminologies associated with it. This solution delves on the details regarding how to find the info about life cycle in Quest website as well as the definition/elaboration of various terminologies associated with life cycle.
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Cause
General information.
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Resolution
At the time of writing, the following link can be used to access details of product life cycle matrix of various Shareplex versions:
https://support.quest.com/shareplex/lifecycleThe following excerpt explains terminologies as well as implications of the life cycle.This information can also be found on:
https://support.quest.com/essentials/software-product-support-lifecycle-policyEarlier product versions not listed are considered discontinued.
The Product Support Lifecycle describes the phases during which Quest Software products are eligible for patches (fixes), support and downloads.
Full Support Fully supported, generally available release/version. Enhancement requests for this release are accepted and may be considered for future releases. Maintenance releases and/or hot fixes are periodically made available for this release. Release/version is fully supported by both Support and Development. Release/version is available for download from SupportLink.
Limited Support Support is available for this release/version, and we will use best efforts to provide known workarounds or fixes. No new code fixes will be generated except under extreme circumstances and at Quest’s discretion. Enhancement requests are not accepted. Customers are encouraged to plan an upgrade to a release/version on “Full Support”.
Discontinued Release/versions which are retired/discontinued. No new patches or fixes will be created for this release. Not available for download from SupportLink. Support will be provided to assist with upgrading to a supported version. Support is not obligated to provide assistance on this version of the product.