Errors "Reader Error reading queue" and "Reader Error reading fwd data" and "Reader sque read hdr: error” (186814)

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Errors "Reader Error reading queue" and "Reader Error reading fwd data" and "Reader sque read hdr: error”
Description

The following errors are observed in the event log when the messages do not move from Capture to Export queue:
Notice 2016-02-08 18:39:14.515936 36831614 1 Reader: sque read hdr error msglen=1 seq=143821 magic=0xa2000000 (from SID) [module que]
Notice 2016-02-08 18:39:14.515756 36831614 1 Reader: Error reading fwd data 1:que_ERR: Non specific error (from SID) [module que]
Notice 2016-02-08 18:39:14.515661 36831614 1 Reader: Error reading queue o.SID+C, subqueue -2 (from SID) [module que]
Cause

The corruption in Capture queue can also cause this.
Resolution

To resolve the issue, carry out the option A first and then option B if A fails to resolve it.
A. Bounce Capture
B. If the above do not resolve it, then:
1. Shutdown Shareplex,
2. From the /proddir/bin directory of Shareplex , invoke qview utility and run “fixup all” as:
$ qview –i ($ denotes OS prompt)
qview>fixup all
qview>exit
3. Then restart Shareplex
If none of the above resolve it, please contact Support for further troubleshooting.

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