Return
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Title
Shareplex Manager data not collecting across NAT -
Description
Shareplex Manager does not collect data when the source and target are across NAT
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Cause
Shareplex manager gets the internal IP and cannot connect to Source and Target..
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Resolution
Workaround :
1. Shutdown web-services
2.Go to Quest_Software/SharePlexManager/Webservices/config directory .
3. Edit the adaptor-setup.xml and search for hosts under production scope (<scope name="production").
It looks like this :
<scope name="hosts">
<property name="0.0.0.0" value="1.1.1.1" />4. Add the IP mapping .
<property name="Internal IP " value="External IP" />
5. Restart Web-services
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Additional Information
Note : If the IP address still shows up as 0.0.0.0 in the Instance Overview. Delete and redisover the Stream.