Shareplex Manager data not collecting across NAT (59767)

Shareplex Manager does not collect data when the source and target are across NAT

Shareplex manager gets the internal IP and cannot connect to Source and Target..

Workaround :

1. Shutdown web-services

2.Go to Quest_Software/SharePlexManager/Webservices/config directory .

3. Edit the adaptor-setup.xml and search for hosts under production scope (<scope name="production").

It looks like this :

<scope name="hosts">
<property name="0.0.0.0" value="1.1.1.1" />

4. Add the IP mapping .

<property name="Internal IP " value="External IP" />

5. Restart Web-services

Note : If the IP address still shows up as 0.0.0.0 in the Instance Overview. Delete and redisover the Stream.