Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
When trying to connect to Exchange the following Edge Server errors may be shown. "WinRM cannot process the request"
Description
Error: Connecting to remote server 'Server' failed with the following error message : WinRM cannot process the request. The following error occurred while using Kerberos authentication: The computer 'Computer' is unknown to Kerberos. Verify that the computer exists on the network, that the name provided is spelled correctly, and that the Kerberos configuration for accessing the computer is correctly. The most common Kerberos configuration issue is that an SPN with the format HTTP/EDGESERVER is not configured for the target. If Kerberos is not required, specify the Negotiate authentication mechanism and resubmit the operation. For more information, see the about_Remote_Troubleshooting Help topic.
Resolution
This has been resolved in the latest release of Security Explorer (9.9 at the time of writing).
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Security Explorer
9.9, 9.8.1
Topic(s):
Installation
Article History:
Created on: 6/8/2020 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.