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Title
Upgrade fails with error "Another application has exclusive access to the file .." -
Description
The Recovery Manager for AD upgrade may fail with the below error:
"Another application has exclusive access to the file 'C:\ProgramData\Quest Software\RMAD\Backups.mdb'. Please shut down all other applications, then click Retry"
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Cause
The Backups.mdb file is in use by another process.
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Resolution
Verify the following:
- The RMAD console is not open
- No other users are logged in and have the RMAD console open
- That no scheduled backups are currently running
- End any ERDisk.exe processes running
- End the "QuestSoftware.RecoveryManager.AD.Enterprise.Server.exe" process if it is running
- Reboot if necessary
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Additional Information
In the folder "C:\ProgramData\Quest Software\RMAD\" the backups.mdb and/or ERDiskAD.mdb files will be use if .ldb files exist.