Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Upgrading to RMAD 10.3.1 from version 10.2.1 may fail and roll back. The MSI log file shows the following error:
MSI (s) (10:70) [20:29:44:541]: Executing op: ActionStart(Name=BackupDBImport,,) Action 20:29:44: BackupDBImport. MSI (s) (10:70) [20:29:44:541]: Executing op: CustomActionSchedule(Action=BackupDBImport,ActionType=3073,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\BackupDBImport.exe" /w "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups_2024_06_07-20_29_10.mdb" "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups.mdb") MSI (s) (10:70) [20:29:44:541]: Creating MSIHANDLE (195) of type 790536 for thread 8304 MSI (s) (10:C0) [20:29:44:556]: Invoking remote custom action. DLL: C:\windows\Installer\MSI7EA9.tmp, Entrypoint: CAQuietExec MSI (s) (10!18) [20:29:44:556]: Creating MSIHANDLE (196) of type 790531 for thread 7448 CAQuietExec: Entering CAQuietExec in C:\windows\Installer\MSI7EA9.tmp, version 3.14.4118.0 MSI (s) (10!18) [20:29:44:556]: Closing MSIHANDLE (196) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:44:556]: Creating MSIHANDLE (197) of type 790531 for thread 7448 CAQuietExec: "C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\BackupDBImport.exe" /w "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups_2024_06_07-20_29_10.mdb" "C:\ProgramData\Quest\Recovery Manager for Active Directory\Backups.mdb" MSI (s) (10!18) [20:29:44:556]: Closing MSIHANDLE (197) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (198) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: Command line returned an error. MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (198) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (199) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: QuietExec Failed MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (199) of type 790531 for thread 7448 MSI (s) (10!18) [20:29:48:822]: Creating MSIHANDLE (200) of type 790531 for thread 7448 CAQuietExec: Error 0x80070001: Failed in ExecCommon method MSI (s) (10!18) [20:29:48:822]: Closing MSIHANDLE (200) of type 790531 for thread 7448 CustomAction BackupDBImport returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (10:C0) [20:29:48:822]: Closing MSIHANDLE (195) of type 790536 for thread 8304 Action ended 20:29:48: InstallExecute. Return value 3.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Recovery Manager for AD Disaster Recovery Edition
10.3.1, 10.3, 10.2.2, 10.2.1
Topic(s):
Troubleshooting
Article History:
Created on: 7/9/2024 Last Update on: 7/9/2024
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.